Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Core Strengths
* Customer Relations * Call Center * Data Entry * Communication * Scheduling * Quality Control * Problem Resolution * Vendor Relations * Process Improvement * Teamwork Approach * Retail Sales * Staff Supervision KEY SKILLS ASSESSMENT Customer Satisfaction - Committed to delivering client-focused assistance, including prompt and effective issue resolution, to ensure positive customer experiences. Administrative Proficiency - Employ diverse knowledge of and experience in wide range of business functions to contribute to daily office operations and overall efficiency of processes.
Accomplishments
Responded to customers' inquiries on outstanding RMAs
Received Next Level Award, April 2006
Chosen as Logistics Coordinator for global sales meeting for all Broadcast Division sales personnel worldwide for fiscal year 2006
Received Next Level Award, March 2004 and September 2004
Received Regional Employee of the Month Award, August 2001
Technical Certificate (With Honors), Automated Office Technology, Ivy Tech State College, Valparaiso, IN
Work Experience
01/2012 to Current
CoordinatorUniversity Of Maryland – Berwyn Heights, MD, Charged with sales of merchandise such as cables and telecom parts to internal and external customers. * Generate quotes for clients with Siebel CRM system. * Manage and book sales orders; ensure all information is entered correctly. * Selected as part of Implementation Team for company-wide system upgrade; tested scenarios to ensure system functionality. * Stepped into current role with minimal training and was able to resolve ongoing order issues in a professional mJessicar. * Created training manuals for entire order process, from quoting to booking orders to picking. Created RMAs for customers on incoming calls and email/online requests in a call-center environment. * Responded to customers' inquiries on outstanding RMAs. * Achieved high internal and external customer satisfaction rating, averaging 4 out of 5.
01/2005 to 01/2005
Mailroom Coordinator/Administrative AssistantBok Financial – Phoenix, AZ, Handled customer orders and issues on incoming calls; provided general customer service as part of cross-functional team dedicated to Harris/DHL integrated customer care. * Entered orders, RMA requests, and new-item requests into database. * Served as liaison with vendors to update product information and shipment statuses. * Received Next Level Award, April 2006. PROFESSIONAL EXPERIENCE CONTINUED ON Sorted incoming and processed outgoing mail; assisted Shipping/Receiving Department with packages. * Coordinated mass mailings for various departments. * Performed receptionist duties, including answering and routing phone calls and welcoming visitors. * Assisted Purchasing Department with administrative tasks, including updating files and processing credit memos. * Compiled and distributed weekly activity report and weekly schedules for Director of Networking and Government Solutions Group; maintained and updated distribution lists. * Assisted administrative staff on projects as needed. * Chosen as Logistics Coordinator for global sales meeting for all Broadcast Division sales personnel worldwide for fiscal year 2006. * Received Next Level Award, March 2004 and September 2004.
01/2001 to 01/2003
Mail ClerkIKON OFFICE SOLUTIONS – City, STATE, * Sorted mail and operated "Newman" mail robot at LensCrafters corporate headquarters. * Assisted various departments, including shipping and receiving, with projects as needed. * Received Regional Employee of the Month Award, August 2001.
Educational Background
Expected in
Bachelor of Science: Business Management University of Phoenix - , GPA: Bachelor of Science, Business Management, University of Phoenix, Online
Expected in
Certificate: Automated Office Technology Ivy Tech State College - Valparaiso, IN GPA: Technical Certificate (With Honors), Automated Office Technology, Ivy Tech State College, Valparaiso, IN
Certifications
Technical Certificate (With Honors), Automated Office Technology, Ivy Tech State College, Valparaiso, IN
Skills
Incoming Calls, Award, Sales, Satisfaction, Receptionist, Shipping, Clients, Crm, Customer Relationship Management, Quoting, Sales Of, Sales Orders, Siebel, Telecom, Training, Training Manuals, With Sales, Customer Service, Customer Service Representative, Database, General Customer Service, Liaison, Retail Sales, Administrative Assistant, Administrative Tasks, Answering, Buying/procurement, Credit, Logistics, Mailroom, Networking, Purchasing, Sales Meeting, Sales Personnel, Shipping/receiving, Solutions, Clerk, Mail Clerk, Robot, Shipping And Receiving, Customer Relations, Data Entry, Operations, Problem Resolution, Process Improvement, Quality Control, Retail, Retail Marketing, San, Scheduling, Storage Area Network, Business Management
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