Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced in customer service offering 3 years providing detailed documentation, reporting and data tracking. Talent for handling various administrative needs and activities. Sophisticated with background elevating customer experiences, improving operations and increasing service quality and performance.

  • Handling Customer Complaints
  • Report Preparation and Analysis
  • Complex Problem Solving
  • Team Management and Supervision
  • Quality Assurance
  • Staff Development and Training
  • Performance Management
  • Team Building
  • Coaching and Mentoring
  • Schedule Coordination
  • Regulatory Compliance
  • Decision Making
  • Motivational Leadership
  • Recruitment and Hiring
  • Mail and Package Distribution
  • Program Development
  • Verbal and Written Communication
  • Research and Analysis
  • Administration and Operations
  • Layout Planning
  • Database Maintenance
  • Meeting Coordination and Support
  • Multitasking and Prioritization
  • Employee Motivation and Discipline
  • Leadership and Change Management
  • Honesty and Integrity
  • Methodical and Organized
  • Office Equipment Management
  • Project Management
  • Delegation and Work Assignment
  • Customer Service Management
Work History
01/2023 to Current Reciever University Of Tennessee Medical Center | , , Bastrop
  • Kept work areas clean, safe and organized.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Restocked products and rotated items according to standard procedures.
  • Placed, tagged and secured merchandise in diverse designated areas.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Adhered to tracking, documentation, and control standards in order to reduce loss and maintain compliance.
  • Adhered to tracking, documentation and control standards in order to reduce loss and maintain compliance.
  • Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
  • Maintained tidy, organized and safe work area to comply with cleanliness standards.
  • Utilized forklift to transport pallets of goods to and from warehouse.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Regularly reviewed invoices and double-checked orders.
  • Properly labeled and stored goods in safe area to provide identification and avoid losses.
  • Collaborated with other departments to resolve potential incoming shipment issues.
  • Monitored and managed stock levels of goods to verify availability of products.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
03/2021 to Current Coordinator Regional Finance | , ,
  • Drove workflow improvements by streamlining processes.
  • Resolved employment-related disputes through proactive communication.
  • Controlled expenditures and worked with accounting department to manage budgets.
  • Led comprehensive staff member training covering key topics.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Oversaw project logistics using industry expertise and independent judgment.
  • Coached employees through day-to-day work and complex problems.
  • Oversaw technical, operational, clerical and customer service support activities.
  • Interpreted management directives to define and document administrative staff processes.
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
01/2022 to 11/2022 Asset Protection Manager Pitney Bowes | , , Austin, Tx
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Background-checked potential investors, partner companies and employees and drafted reports of findings.
  • Participated in securing special projects to aid division with better practice delivery.
  • Coordinated with legal team to draft contracts and legal documents.
  • Achieved Number% security increase by implementing customer and associate safety protocols.
  • Built cross-functional relationships with business partners to reduce losses.
  • Reviewed tracking system information to uncover and successfully pursue over $Amount in overcharged claims.
  • Monitored paperwork procedures to prevent error-related losses.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Monitored store surveillance cameras to detect suspicious behavior.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Created and maintained records of security incidents and investigations.
  • Performed thorough cash audits and deposit investigations.
  • Collaborated with law enforcement to report crime and suspicious activity.
  • Reviewed and updated store security policies and procedures.
  • Worked closely with law enforcement in investigating and solving theft and fraud cases.
  • Installed and maintained covert security equipment.
  • Skilled at working independently and collaboratively in a team environment.
01/2021 to 06/2021 Assistant Manager Company Name | , ,

(Store closed down do to lack of funding hence short work time)

  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
10/2020 to 04/2021 Shift Lead Manager Company Name | , ,
  • Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Set overall vision and provided team leadership.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Built, managed and coached insourced and outsourced teams.
  • Measured team performance and reported metrics to leadership team members.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Streamlined operations of multiple lines of business within organization.
  • Completed after shift review reports to remind supervisors of completed work.
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
Expected in 03/2022 to to I'm Going To School To Be A Paralegal | Rasmussen College - Topeka, Topeka, KS GPA:
Expected in 10/2021 to to High School Diploma | Penn Foster Career School, Scranton, PA GPA:
  • Member of National honors society
  • Member Of The National Junior Honors Society

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Resume Overview

School Attended

  • Rasmussen College - Topeka
  • Penn Foster Career School

Job Titles Held:

  • Reciever
  • Coordinator
  • Asset Protection Manager
  • Assistant Manager
  • Shift Lead Manager


  • I'm Going To School To Be A Paralegal
  • High School Diploma

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