LiveCareer-Resume
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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Experienced in customer service offering 3 years providing detailed documentation, reporting and data tracking. Talent for handling various administrative needs and activities. Sophisticated with background elevating customer experiences, improving operations and increasing service quality and performance.

Skills
  • Handling Customer Complaints
  • Report Preparation and Analysis
  • Complex Problem Solving
  • Team Management and Supervision
  • Quality Assurance
  • Staff Development and Training
  • Performance Management
  • Team Building
  • Coaching and Mentoring
  • Schedule Coordination
  • Regulatory Compliance
  • Decision Making
  • Motivational Leadership
  • Recruitment and Hiring
  • Mail and Package Distribution
  • Program Development
  • Verbal and Written Communication
  • Research and Analysis
  • Administration and Operations
  • Layout Planning
  • Database Maintenance
  • Meeting Coordination and Support
  • Multitasking and Prioritization
  • Employee Motivation and Discipline
  • Leadership and Change Management
  • Honesty and Integrity
  • Methodical and Organized
  • Office Equipment Management
  • Project Management
  • Delegation and Work Assignment
  • Customer Service Management
Work History
01/2023 to Current Reciever University Of Tennessee Medical Center | , , Bastrop
  • Kept work areas clean, safe and organized.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Restocked products and rotated items according to standard procedures.
  • Placed, tagged and secured merchandise in diverse designated areas.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Adhered to tracking, documentation, and control standards in order to reduce loss and maintain compliance.
  • Adhered to tracking, documentation and control standards in order to reduce loss and maintain compliance.
  • Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
  • Maintained tidy, organized and safe work area to comply with cleanliness standards.
  • Utilized forklift to transport pallets of goods to and from warehouse.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Regularly reviewed invoices and double-checked orders.
  • Properly labeled and stored goods in safe area to provide identification and avoid losses.
  • Collaborated with other departments to resolve potential incoming shipment issues.
  • Monitored and managed stock levels of goods to verify availability of products.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
03/2021 to Current Coordinator Regional Finance | , ,
  • Drove workflow improvements by streamlining processes.
  • Resolved employment-related disputes through proactive communication.
  • Controlled expenditures and worked with accounting department to manage budgets.
  • Led comprehensive staff member training covering key topics.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Oversaw project logistics using industry expertise and independent judgment.
  • Coached employees through day-to-day work and complex problems.
  • Oversaw technical, operational, clerical and customer service support activities.
  • Interpreted management directives to define and document administrative staff processes.
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
01/2022 to 11/2022 Asset Protection Manager Pitney Bowes | , , Austin, Tx
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Background-checked potential investors, partner companies and employees and drafted reports of findings.
  • Participated in securing special projects to aid division with better practice delivery.
  • Coordinated with legal team to draft contracts and legal documents.
  • Achieved Number% security increase by implementing customer and associate safety protocols.
  • Built cross-functional relationships with business partners to reduce losses.
  • Reviewed tracking system information to uncover and successfully pursue over $Amount in overcharged claims.
  • Monitored paperwork procedures to prevent error-related losses.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Monitored store surveillance cameras to detect suspicious behavior.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Created and maintained records of security incidents and investigations.
  • Performed thorough cash audits and deposit investigations.
  • Collaborated with law enforcement to report crime and suspicious activity.
  • Reviewed and updated store security policies and procedures.
  • Worked closely with law enforcement in investigating and solving theft and fraud cases.
  • Installed and maintained covert security equipment.
  • Skilled at working independently and collaboratively in a team environment.
01/2021 to 06/2021 Assistant Manager Company Name | , ,

(Store closed down do to lack of funding hence short work time)

  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
10/2020 to 04/2021 Shift Lead Manager Company Name | , ,
  • Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Set overall vision and provided team leadership.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Built, managed and coached insourced and outsourced teams.
  • Measured team performance and reported metrics to leadership team members.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Streamlined operations of multiple lines of business within organization.
  • Completed after shift review reports to remind supervisors of completed work.
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
Education
Expected in 03/2022 to to I'm Going To School To Be A Paralegal | Rasmussen College - Topeka, Topeka, KS GPA:
Expected in 10/2021 to to High School Diploma | Penn Foster Career School, Scranton, PA GPA:
  • Member of National honors society
  • Member Of The National Junior Honors Society

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Resume Overview

School Attended

  • Rasmussen College - Topeka
  • Penn Foster Career School

Job Titles Held:

  • Reciever
  • Coordinator
  • Asset Protection Manager
  • Assistant Manager
  • Shift Lead Manager

Degrees

  • I'm Going To School To Be A Paralegal
  • High School Diploma

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