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Coordinator Business Operations Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Professional and resourceful Coordinator, Business Operations with background providing office management, customer and administrative support. Experience scheduling meetings, travel arrangements maintaining calendars, answering phones and updating databases. Proficient in various software and report generation. Proficient at improving team performance through innovative management techniques and providing resources to succeed. Knowledgeable with over 13 years of experience bringing planning and problem-solving abilities.

Skills
  • Team oversight
  • Document control
  • Scheduling and calendar management
  • File and data retrieval systems
  • Strong interpersonal communication
Experience
Coordinator, Business Operations, 11/2010 to 11/2020
Travel + Leisure Co.San Francisco, CA,
  • Managed administrative processes and prepared key reports and documentation.
  • Managed and distributed incoming and outgoing mail and packages for physicians and staff.
  • Built strong, lasting relationships with patients and nursing staff by utilizing active listening, effective communication and dynamic interpersonal skills.
  • Created and implemented escalation procedures to efficiently and successfully resolve time-sensitive issues with Call Schedules.
  • Collected and organized documents and supplies.
  • Created and organized weekly Zoom meetings and conference calls for Gynecologic Oncology.
  • Organized and supported office activities for staff to continuously improve team building and maximize productivity.
  • Data entry of faculty CVs with regular updates on their latest publications, research papers which were uploaded into the Faculty database.
  • Provided excellent calendar management of meetings, clinic schedules, tumor boards and conferences and ensured orderly dissemination of Call Schedules.
  • Provided excellent administrative support to a total of 9 Gynecologic Oncology physicians, 1 Physician Assistant over a span of 10 years; additionally supported 4 staff physicians from Reproductive Psychiatry.
  • Created reports and generated tracking files.
  • Coordinated travel arrangements by booking hotel rooms, car rentals and flights for Faculty physicians.
  • Faculty and staff reimbursements for official travel, book purchases. and other approved expenses.
  • Successfully managed the onboarding process for newly-hired physicians - securing ID badges, ordering lab coats, business cards, scheduling orientation, EPIC training, Ethics and Compliance training and completion of all requirements mandated by hospitals where physicians will have privileges.
Administrative Coordinator III, 10/2017 to 02/2019
Cleveland ClinicMantua, OH,
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Coordinated special meetings and events on behalf of executive leaders.
  • Liaised between employees and upper-level management and effectively resolved any issues.
  • Managed administrative processes and prepared key reports and documentation.
  • Made travel arrangements and reservations for senior managers, residents and staff.
  • Liaised with IT and human resources teams to establish best practices for new employee onboarding.
  • Planned and arranged weekly meetings for Gynecologic Oncology and coordinated availability of conference rooms.
  • Agenda preparation and functioned as scribe
  • Ably managed proof reading of some research articles prior to publication.
  • Assisted with composing recommendation letters for at least 6 senior residents for their fellowship application.
  • Directly supported Interim Division Director of Gynecologic Oncology.
Administrative Coordinator III, 11/2010 to 10/2016
Cleveland ClinicOhio, IL,
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Coordinated special meetings and events on behalf of executive leaders.
  • Liaised between employees and upper-level management and effectively resolved any issues.
  • Coordinated VIP patient appointments with Oncology nurse.
  • Directly supported Division Director of Gynecologic Oncology including 4 Gynecologic Oncology Faculty Staff physicians.
  • Ensured renewal of each physicians state licensure, certifications, annual membership/dues in various medical organizations.
  • Effectively managed and handled official travel arrangements, hotel bookings, itineraries and expense reimbursements.
  • Effective management and coordination with senior leaders on new Faculty hires which included flight and hotel bookings, ground transportation, and interview schedule.
  • Successfully managed calendar schedules of physicians.
  • Successfully managed tumor board conferences
  • Coordinated availability of physicians and residents who volunteered for an outreach event in a Hispanic community.
Medical Administrative Secretary, 05/2007 to 10/2010
Baylor College Of MedicineCity, STATE,
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
  • Addressed, documented and responded to incoming correspondences to address client queries.
  • Scheduled and confirmed appointments, organized files and answered phones.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Wrote detailed clinical phone messages for physicians.
  • Monitored shared email in-boxes and quickly addressed inquiries and concerns.
  • Organized, distributed and replenished office supplies to keep department running efficiently.
  • Enhanced office efficiency by managing file organization and pursuing opportunities to streamline procedures.
  • Directly supported Chief of Pulmonology, Department of Medicine
  • Successfully handled and managed the Annual Bronchoscopy Course for residents and medical students for 2 consecutive years.
Education and Training
Bachelor of Arts: Sociology, Expected in 05/1970
University of Santo Tomas - Manila, Philippines,
GPA:
Skills
  • Experience with Microsoft Office - Word, Power-Point, Publisher, Excel (Basic), Access
  • Correspondence
  • Credentialing
  • Medical Records
  • Concur
  • Success Factors
  • Physician time study
  • Data Entry

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Resume Overview

School Attended
  • University of Santo Tomas
Job Titles Held:
  • Coordinator, Business Operations
  • Administrative Coordinator III
  • Administrative Coordinator III
  • Medical Administrative Secretary
Degrees
  • Bachelor of Arts

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