Detail-oriented - Coordinator prepared to offer 20 years of experience and wide-ranging expertise to Special Events in parking business. Knowledgeable about Parking, organization and task prioritization. Self-motivated Administrative Coordinator with thorough competence in handling diverse administrative functions. Proven history of effectively managing competing priorities in fast-paced and rapidly changing environments. Committed to providing superior administrative support. Enthusiastic manager, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of each event task and providing training skilful team. Motivated to learn, grow and excel in any industry.
Accomplishments
Supervised team of 50+ staff members.
Collaborated with team of 7+ in the development of event.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
Consulting
Accounts reconciliation
Team Oversight
Budgeting
Schedule Coordination
Financial Management
Operations management
Event Coordination
Scheduling and calendar management
Document management
Team Leadership
Teaching
Insurance Knowledge
Permit applications
Negotiation
Contract Management
Work History
Coordinator, 11/2016 - 03/2020 Best Buy – Bronx, NY,
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Managed scheduling, travel arrangements, communications screening and other administrative support tasks.
Gathered and organized materials in support for event operations.
Oversaw logistics for event projects with minimal input.
Led comprehensive parking training for all Special Events staff members.
Drove workflow efficiency by simply showing and repeat .
Established and updated work schedules to account for changing staff levels and expected workloads.
Received and responded to customer requests via letter, email, telephone and in-person approaches.
Generated more leads per special events, resulting in new revenues.
Recommended workflow and budget improvements, resulting in % savings per event.
Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling and follow-up.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Supervised onsite team of 10+ team.
Managed administrative logistics of events planning, including contract signing, fee collection, event booking.
Interviewed clients to understand event scopes of work, establish budgets.
Coordinated schedules and timelines for all events.
Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Organized, coordinated and deployed special events while focusing on delivering superior customer service.
Reduced financial discrepancies by accurately managing budgeting, bookkeeping and auditing tasks.
Accurately calculated and processed expenses during and after events.
Managed event logistics and operations, including support staff, vendor services and volunteers.
Maintained accurate records and full compliance with government regulations and agency guidelines.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Scheduled appointment to resolve more complex issues.
Maintained effective customer service by responding to service requests quickly to increase overall sales.
Upheld client satisfaction by designing accurate and detailed timelines for valet services and alerting clients of changes.
Maintained productivity and quality standards at all times.
Accepted payments and updated accounts with latest information.
Grew territory by collaborating with district management in business planning based on sales performance.
Provided information about company products and services, and capitalized on upsell opportunities.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Coordinator, 05/2003 - 11/2016 Best Buy – Buffalo, NY,
Generated leads per special events, resulting in new revenues.
Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
Coordinated schedules and timelines for all events.
Planned large-scale events such as LA Auto Show, conferences, and meetings.
Accurately calculated and processed expenses during and after events.
Operations Manager, 05/2001 - 05/2003 Emcor Group, Inc. – Hampton, VA,
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
Evaluated upcoming program plans to forecast expected resource needs.
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives with member management team with related direct reports.
Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
Implemented policies and standard operating procedures for continuous improvement.
Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
Planned and resourced personnel and logistics for personnel trained to act quickly in critical roles.
Oversaw day-to-day operations, including supervising 50+ person team across all special event sites.
Monitored employee productivity and optimized procedures to reduce costs .
Maintained constructive client and vendor relationships.
Managed and allocated staff and material resources to meet event goals.
Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
Generated comprehensive reports regarding incidents, events and important business matters.
Built, supervised and mentored teams and leaders in receiving and inbound operations.
Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
Boosted team performance with enhanced employee evaluation processes.
Verified compliance with best business practices throughout organization.
Education
Bachelor of Science: Business Administration And Finance, Expected in 06/2001 - California State University - Los Angeles - Los Angeles, CA GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
