Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Results oriented human resource professional with expertise in areas of employee relations, conflict resolution, employee training, and policy. Effective in mediating and resolving employee complaints and conflicts Outstanding verbal and written communication skills. Tactful with professionals at all levels. Accustomed to handling sensitive and confidential records. Flexible and able to excel under pressure. Demonstrated ability to collaborate with individuals of various backgrounds.

  • Employee relations
  • Training and development
  • Regulatory compliance
  • Exceptional interpersonal skills
  • Recruiting
  • Personnel records maintenance
  • Innovative

Conducted training for over 100 principals and supervisors on conflict management, documentation, and overall employee management.

Coached principals and other supervisors on over 800 employee management cases over the past two years.

Coordinator, 10/2012 to Current
Cintas CorporationArlington, TX,
  • Key Results:
  • Explained human resources policies and procedures to all employees.
  • Assessed employee performance and issued disciplinary notices.
  • Generated employee tracking reports each week.
  • Answered employee questions regarding Board Policies, district regulations, and other employee matter; and resolved any issues.
  • Advised managers on organizational policy matters and recommend needed changes.
  • Served as a link between management and employees by handling questions, interpreting district policies and helping resolve work-related problems.
  • Effectively trained principals and supervisors on techniques for managing employees.
  • Presented training information via role playing, simulations and team exercises.
  • Delivered training material to a diverse audience of both blue and white-collar professionals.
  • Provided assistance to principals and managers with developing intervention plans to help improve employee performance.
  • Structured, implemented, and managed the complete employee administrative leave process.
  • Researched and compiled pertinent data for Superintendent, Legal Services, and/or Board members as it related to disciplinary actions.
  • Ensured timely notification to appropriate district departments regarding issues related to employee discipline.
  • Maintained confidentiality of all investigative reports and adverse actions against employees.
Administrative Assistant V, 10/2009 to 06/2012
22Nd Century TechnologiesTowson, MD,
  • Key Results:
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Planned meetings and prepared conference rooms.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Created weekly and monthly reports and presentations.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Managed employee intake process for all employee relations issues.
  • Rendered guidance and interpret District policy to administrators who are seeking disciplinary action for employees.
  • Maintained confidentiality of all investigative reports and adverse actions taken against employees.
Housing Assignment Representative, 2008 to 07/2009
Universal Health ServicesMurray, KY,
  • Key Results: Created policies for housing assignment procedures for employee procedure manual.
  • Promoted resident housing to students attending the University.
  • Analyzed and audited occupancy reports to ensure rooms were filled to maximum capacity.
  • Assisted with issuing housing assignments for over 12,000 students meeting tight deadlines.
  • Prepared housing contracts including processing and reconciling housing payments.
  • Los Angeles unified school district.
Counselor Aide, 2006 to 2008
Momentum SolarLakeville, MA,
  • Counseled over 50 elementary students to promote the development of social skills with their peers.
  • Coordinated and executed logistics for all student activities and student field trips.
  • Developed local contacts and relationships to secure speakers for career day events which included high profile and high influencing professionals in the Los Angeles area.
  • Networked with local businesses to solicit donations for school fund raisers, establishing partnerships and sponsorship opportunity for additional programs.
  • Media Star promotions.
Brand Ambassador, 2005 to 2006
Media Star PromotionsCity, STATE,
  • Key Results:.
  • Attended promotional events as a Brand Ambassador for RJ Reynolds products and marketed products to consumers.
  • Conducted consumer surveys to gauge consumer interest in RJ Reynolds products as well as consumer interest in competitor's products.
Bachelor of Arts: Sociology, Expected in 2005
University of California, Riverside - Riverside, CA
Real Estate License: Real Estate, Expected in 2014
Champion School of Real Estate - Dallas, Texas

Two-wins Foundation, Chief Communications Officer-2012-Present


Oracle R12, Oracle Discoverer, Applitrack, Microsoft Office

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • University of California, Riverside
  • Champion School of Real Estate

Job Titles Held:

  • Coordinator
  • Administrative Assistant V
  • Housing Assignment Representative
  • Counselor Aide
  • Brand Ambassador


  • Bachelor of Arts
  • Real Estate License

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: