Coordinator Resume Example
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COORDINATOR
Executive Summary
Analyst 2, Business Support & Analytics
Accomplished, results-driven project manager with broad expertise harnessing the power of information to meet client needs. Proven track record of accomplishments in devising and directing programs that increase sales, improve productivity, reduce costs and enhance customer relations. Reputation as a highly collaborative business partner with ability to understand and assess client needs. Decisive and direct, yet tactful and flexible, in responding to evolving situations and priorities. Strong track record of "going the extra mile" to ensure customer satisfaction and corporate profitability. Outstanding communication skills - a leader who works effectively with all levels of staff to get the job done. Commended by management and staff for professionalism, customer service, and quality of work.
Core Qualifications
| Project and Operations Management - Strategic Business Planning - Resource Management - Presentations Cross-Functional Team Leadership - Client Relationship Management - Technology Integration - SDLC - SAP Software Staff Training and Development - Organization and Planning - Creative Problem-Solving - Research and Analysis |
Professional Experience
Coordinator01/2012 to CurrentCommon SpiritChino Valley , AZ
- Provide high-level administrative support by conducting research, preparing statistical reports, and handling information requests; prepare invoices, reports, memos, letters, financial statements and other documents within strict and often-competing deadlines.
- Created a new system and check list to process and handle daily paper work that increased productivity, improved file retention and reduced errors by 50%.
- Developed a customer relationship management (CRM) program, taking a disorganized and disjointed paper system into a more logical, easier-to-use electronic system that better served staff and clients.
- Plan, schedule, and coordinate department events, programs, and activities; delegate and supervise tasks for both subordinate staff and colleagues involved to maintain project quality and timeliness.
- Supply technical assistance - including hardware and software - to program, write software, set up functions, enter data, and process department information.
- Coordinate activities for the pick-up, delivery or service of customer equipment; process payment requests and paperwork for the proper disposal of obsolete equipment.
Training Coordinator01/2011 to 01/2012American Addiction CentersLas Vegas , NV
- Scheduled and coordinated offsite vendors and/or facilitators in all aspects of providing continuing education to company employees - made travel arrangements, found and reserved training facilities or sites, ordered materials, handled food service/catering, monitored enrollment, sent materials to participants, assisted facilitators in certain learning formats and collected, compiled and submitted post-class and facilitator evaluations.
- Entrusted with three of the unit's most critical accounts within five months of employment.
Logistics Coordinator01/2009Ag Processing, Inc.Hastings , NE
- Performed "calendar casting" based on installation, inventory, and subcontractor activity; reconciled department reporting tools for forecasting and updates on installation activity; managed the daily point quotas for installations and service calls in multiple territories.
- Dish Network - Dispatch Specialist, continued Built relationships with authorized subcontractors, including ensuring up-to-date executed contracts current insurance levels and bailment agreements for consigned inventory.
- Answered inbound from customers and made outbound calls to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information to current and prospective customers.
- Contacted local businesses and private individuals by phone, outlined the features and benefits of company products and services, and maintained customer/potential customer databases.
State Worker - Secretary01/2005 to 01/2008Communityamerica Credit UnionBlue Springs , MO
- Assisted citizens with the licensing of drivers, voter registration, vehicle registration and titling, automotive dealer and repair facility regulation/ state compliance and revenue collection.
- Resolved complex driving, identification, vehicle and other complaints/issues through research, contacting State departments, and reviewing pertinent documentation and records.
Branch Manager01/2002 to 01/2004Communityamerica Credit UnionGrandview , MO
- Oversaw the daily financial operations of the Detroit branch of a credit union with more than 21,000 total members and $240 million in assets; increased branch sales by 40% and gross averages by 20% through the implementation of strategic staff training and marketing initiatives.
- Grew the branch's account base by 44% through targeted research, persistent prospecting and highly successful sales coaching; transitioned the previously unprofitable branch to break-even within the first twelve months; branch received recognition for most improved sales, most improved operating profit, number one in increased sales and number one in operating profit improvement.
- Managed loan process from prequalification through closing; reviewed loan documentation, ensured consistency with underwriter requirements, analyzed financial and risk assessments, and determined satisfaction of loan requirements; researched previously closed reports and uncovered more than $150K in missed sales and loan opportunities - devised education and training opportunities for staff to capitalize on business referrals and new business development.
- Trained mentored and supervised front-end operational staff; restructured the branch's staffing schedule to eliminate service coverage issues; reduced employee turnover to less than 5% within six months (the lowest rate for all branches) and boosted employee morale.
- Created a new and improved open communication system with staff, customers, and other departments that was so successful it was adopted by other branches and departments.
Branch Manager01/1996 to 01/2002Bank OneCity , STATE
- Provided daily branch operations leadership; built and maintained an efficient and highly-regarded professional unit through solid team leadership, process improvements, and priority management.
- Reduced branch operating costs by 39% by instituting security protocols resulting in identification of branch loss due to theft and carelessness; saved an additional $2K in operating expenses (on a budget of $500K/$1000K) by closely monitoring payroll and looking for ways to reduce branch outflow.
- Addressed and resolved key customer service issues that had led the branch's decline prior to becoming manager; created customer and staff surveys that defined areas needing improvement and leading the branch in becoming the second most improved in the district.
- Developed and executed aggressive marketing campaigns that expanded the existing customer base and raising branch profits by 15%.
- Implemented a "Best Practices" program that developed and implemented customer contact plans that significantly impacted sales targets; executed a motivational "Gift Store" program designed to recognize and promote outstanding staff performance that resulted in a business referral growth of 40% and increased staff productivity.
Education
Bachelor of Science: Business Management Project ManagementDeVry UniversityCity, StateBusiness Management Project Management
Accomplishments
- System/Process Improvement: Developed and implemented a new processing system that increased branch banking teller accuracy and production.
- Technology Integration: Oversaw the transition of outdated financial processing software into a more user-friendly, streamlined software application that significantly reduced data entry errors, improved processing time, and virtually eliminated errors.
- Business Operations: Played a key role in a branch relocation into a larger, more efficient facility that served larger volumes of customers, while reducing strain on nearby branch offices and boosting overall customer satisfaction scores.
Skills
administrative support, automotive, benefits, budget, Strategic Business Planning, closing, coaching, hardware, contracts, credit, customer relationship management, CRM, Client, clients, customer service, databases, delivery, documentation, drivers, driving, Staff Training, features, financial, financial operations, financial statements, forecasting, Functional, insurance, inventory, prepare invoices, leadership, Team Leadership, letters, loan documentation, marketing, materials, 2K, Network, new business development, Operations Management, payroll, pick, Presentations, Problem-Solving, profit, protocols, quality, Relationship Management, reporting, Research, sales, SAP, SDLC, staffing, strategic, surveys, technical assistance, phone, travel arrangements, troubleshoot, underwriter
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Resume Overview
School Attended
- DeVry University
Job Titles Held:
- Coordinator
- Training Coordinator
- Logistics Coordinator
- State Worker - Secretary
- Branch Manager
Degrees
- Bachelor of Science : Business Management Project Management
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