Professional and well-rounded Customer Service with superior clerical skills and Hospitality expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records and travel arrangements.
Skills
Customer service
Scheduling and calendar management
File and data retrieval systems
Document control
Communications
Planning and coordination
Problem resolution
Hospitality services
Experience
Coordinator, 08/2019 - Current Common Spirit – Madisonville, TX,
Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
Updated front desk's concierge book to maintain most relevant visitor information.
Welcomed clients and offered to assist with setting up spa treatments and restaurant reservations.
Contacted previous visitors and potential guests through emailed newsletters with information on events and happenings to build strong clientele base.
Briefed hotel staff and guests on security policies and procedures to promote safety and visitor confidence.
Supported local sports teams, museums, restaurants, and other tourist-oriented spots by informing hotel guests of daily events.
Mentored all new employees, demonstrating best methods for servicing clients and guests.
Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
Assisted guests at check-in, providing information on various services within the hotel.
Worked closely with Hotels top guest, making sure everything was in place for their stay.
Arranged special accommodations for guests to maintain optimal satisfaction.
Monitored reservations to track incoming parties and special events.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Emailing top guests for upcoming stays, and assisted with any needs prior to upcoming stay.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues, or any accomodations guest required for stay.
Front Desk Associate, 10/2018 - 08/2019 Schulte Hospitality Group – Perrysburg, OH,
Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
Facilitated front desk operations for busy high-volume hotel.
Monitored reservations to track incoming parties and special events.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Updated the personnel directory to ensure that all information, including telephone extensions and employees was current.
Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
Documented messages left by callers and delivered vital information to intended employees.
Key Attendant , 09/2016 - 10/2018 Advance Auto Parts – Chantilly, VA,
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Make and confirm reservations.
Post Charges
Record guest comments or complaints, referring customers to managers as necessary.
Transmit and receive messages, using telephones or telephone switch boards.
Calculate parking charges, and collect fees from customers.
Issue ticket stubs,or place numbered tags on windshields,and give customers matching tags for locations parked vehicle.
Help solve issues that any guests might have and accommodate for any issues or complaints.
Sales Associate, 02/2020 - 03/2020 Gap Inc. – City, STATE,
Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise.
Compute sales prices, total purchases and receive and process cash or credit payment.
Place special orders or call other stores to find desired items.
Open and close cash registers, preforming tasks such as counting money ,separating charge slips, coupons, and vouchers, balancing cash drawers, and making money deposits.
Watch for and recognize security risks and thefts, and know how to prevent or handle theft type of situations.
Inventory stock.
Exchange merchandise for customers and accept returns.
Bag or Package purchases, and wrap gifts.
Education and Training
High School Diploma: , Expected in 07/2013 - Gateway Prep Academy - Gardena, CA, GPA:
Associate of Science: Registered Nurse, Expected in 09/2018 - Long Beach City College - Long Beach, CA GPA:
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