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Coordinator Resume Example

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COORDINATOR
Summary

Professional and well-rounded Customer Service with superior clerical skills and Hospitality expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records and travel arrangements.

Skills
  • Customer service
  • Scheduling and calendar management
  • File and data retrieval systems
  • Document control
  • Communications
  • Planning and coordination
  • Problem resolution
  • Hospitality services
Experience
08/2019 - Current
Marriott Vacations Worldwide Corp. － Los Angeles, CACoordinator
  • Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Welcomed clients and offered to assist with setting up spa treatments and restaurant reservations.
  • Contacted previous visitors and potential guests through emailed newsletters with information on events and happenings to build strong clientele base.
  • Briefed hotel staff and guests on security policies and procedures to promote safety and visitor confidence.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by informing hotel guests of daily events.
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Worked closely with Hotels top guest, making sure everything was in place for their stay.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Monitored reservations to track incoming parties and special events.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Emailing top guests for upcoming stays, and assisted with any needs prior to upcoming stay.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues, or any accomodations guest required for stay.
10/2018 - 08/2019
Marriott Vacations Worldwide Corp. － Los Angeles, CAFront Desk Associate
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
  • Facilitated front desk operations for busy high-volume hotel.
  • Monitored reservations to track incoming parties and special events.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Updated the personnel directory to ensure that all information, including telephone extensions and employees was current.
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Documented messages left by callers and delivered vital information to intended employees.
09/2016 - 10/2018
Hilton Worldwide － Los Angeles, CAKey Attendant
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Make and confirm reservations.
  • Post Charges
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Transmit and receive messages, using telephones or telephone switch boards.
  • Calculate parking charges, and collect fees from customers.
  • Issue ticket stubs,or place numbered tags on windshields,and give customers matching tags for locations parked vehicle.
  • Help solve issues that any guests might have and accommodate for any issues or complaints.
02/2020 - 03/2020
Gap Inc. － Manhattan Beach, CASales Associate
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Place special orders or call other stores to find desired items.
  • Open and close cash registers, preforming tasks such as counting money ,separating charge slips, coupons, and vouchers, balancing cash drawers, and making money deposits.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle theft type of situations.
  • Inventory stock.
  • Exchange merchandise for customers and accept returns.
  • Bag or Package purchases, and wrap gifts.
Education and Training
07/2013
Gateway Prep Academy Gardena, CAHigh School Diploma
09/2018
Long Beach City CollegeLong Beach, CAAssociate of Science: Registered Nurse
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Resume Overview

Companies Worked For:

  • Marriott Vacations Worldwide Corp.
  • Hilton Worldwide
  • Gap Inc.

School Attended

  • Gateway Prep Academy
  • Long Beach City College

Job Titles Held:

  • Coordinator
  • Front Desk Associate
  • Key Attendant
  • Sales Associate

Degrees

  • High School Diploma
    Associate of Science : Registered Nurse

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