Coordinator Resume Example

Customer-oriented with excellent interpersonal and communication skills focused on consumer satisfaction. Highly motivated, punctual, enthusiastic, and eager to learn, grow, and contribute excellence, troubleshooting, autonomously and team success. Extensive sales, administrative, clerical, and production management. Leadership in complex problem solving, strategic planning, and coordination of people, delegation, resource management, problem solving tasks. Looking to utilize as well as enhance learned trade skills, serve my employer as employee asset retention with career growth opportunities. Experienced Office Manager and administration professional with experience in overseeing wide variety of essential functions within business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

• Increased office organization by developing more efficient filing system and customer database protocols.
• Won "[Award]" for [reason].
• Managed [description] project, bringing about [improvement].
• Multitasking - Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
• Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
• Represented executive-level management as first-point-of-contact in all communications with vendors, personnel, and clients.
• Reporting - Established client payment plan program to monitor payment compliance and progress, reducing uncontrolled payment activity by 10%.
• Research - Investigated and analyzed client complaints to identify and resolve issues.
• Planned and executed all aspects of a major office headquarter move.
• Administration - Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
• Reporting - Maintained status reports to provide management with updated information for client projects.
• Medical Records - Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.
• Patient Assistance - Assisted patients with application for Medi-cal, Medicare and initial appeals for payments.
• Data Organization - Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
• Oversaw intense data-entry activities daily to update and maintain large company database, including [Number] client accounts.
• Discovered [type] problem affecting [area of operation].
• Achieved [improvement] through [actions].
• Customer Service - Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
• Balanced daily cash drawers and vaults totaling an average of $[amount].
• Consistently achieved a [number]% teller balancing average.
• Sales - Consistently generated additional revenue through skilled sales techniques.
• Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
• Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
• Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
• Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
• Quality Communication - Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
• Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information.
• Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
• Achieved revenue goals monthly
• Made a strong impact on parents' happiness by taking on additional tasks and relieving burdens from busy professionals.
• Improved behavior issues in kids, positively affecting family quality of life.
• Earned consistent positive remarks for quality of care.
• Nannied for special needs children, including those with learning disabilities, mental challenges and physical impairments.
• Promoted to Customer Service Manager.
• Multiple technical awards for work performance.
• Received award for customer service recognition and ability to work well with the other team members.
• Top representative in department with customer satisfaction
• Promoted to Shift Manager in 3 months.
• Saved company money on consistent basis by working with loss prevention to monitor high-risk areas.
• Improved scored by an average of one letter grade.
• Acted as subject matter expert for [area].
• Worked with as many as [Number] students each month.
• Brought about discipline by implementing constructive communication, structure, expectations, and routines.
• Volunteered in rewarding roles based on individual skill level.
• Chaperoned [Number] field trips and after school activities per [Time period].
• Helped more than [Number] students reach IEP goals.
• Earned multiple recommendations and referrals due to quality and service.
• Oversaw new tutoring program at Florida Technical College.
• Tutored 2-3 students per week.
• Propelled my children and other students to higher levels, typically over county school year.
• Spearheaded College Ambassador project.

Criminal History are as follows:

• Multiple vehicle collisions, some at fault.
• Multiple traffic tickets due to collisions and violations
• License suspensions from above statements
• Family Custody Court proceedings; still, as of current and future
• County Jail bookings; x2, 2016 & 2019
• Drug addiction recovery
• DOR/ Child Support receiver; x2 cases, 1 parent

• ServSafe team member Certified
• Cisco Certified Network Associate (CCNA)
• Salesforce
• First Aid/CPR
• Project Management Professional (PMP)
• Cisco Certified Internetwork Expert (CCIE)
• Certified Associate in Project Management (CAPM)
• ServSafe Food Handling & Management Certified