coordinator resume example with 2+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly driven, motivated, and enthusiastic with demonstrated competency building strong customer relation while maintaining efficient and productive business operations.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Skills
Verbal and Written Communication
Recordkeeping
Budget Planning
MS Office
Relationship Building
Customer Service
Handling Customer Complaints
Workflow Optimization
Decision Making
Multitasking and Organization
Complex Problem Solving
Quality Assurance
Education and Training
The University of Alabama, Culver-house College of BusinessTuscaloosa, AL, Expected in 12/2021 ā āBachelorās Degree:Marketing - GPA:
GPA: 3.3
[2019,2020,2021] - Dean's List
Member of Chi Phi, 2018-2021
Participated in Intramural Basketball, 2018-2021
Participated in Intramural Flag Football, 2018-2021
Participated in Intramural Softball, 2018-2021
The University of AlabamaTuscaloosa, ALExpected in 12/2021 ā āBachelor of Arts:Business - GPA:
Certifications
Certified NJ Life Insurance , Giglione Ackerman Agency - 2022
Passed training courses through company and achieved life insurance certificate
Passed New Jersey Life Producer Exam (Could acquire license at anytime)
Experience
Carlyle Group Inc. - Coordinator Washington, DC, 02/2022 - 06/2022
Provided world-class customer service to veteran families across the country and helped put them in more advantageous financial situations
Collaborated with several other departments comprised of processors, underwriters, and closing coordinators on a daily basis
Created daily call logs in excel to organize information for inbound callers
Recover sunk costs by outbound calling customers who were previously denied or withdrew for the application
Compiled information for customer in the application called Loan Management to get the borrower over to the correct department
Made outbound calls to termite/water/contractor companies to get a quote and make an appointment to help the loan continue in the process
Tasked with responding to voicemails left on the direct line and emails on the websites
Followed up with borrowers to verify the accuracy of loans and conformation of the closing date and time
Worked with companies like USAA, State Farm, Allstate, Geico, etc to unendorsed borrowers no longer going through with a refinance
Trusted to create provide daily reports to the company on the status of the appraisals
Extracurricular Activities
Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Enhanced performance through collaboration with diverse teams.
Resolved customer complaints or answered customers' questions.
Maintained records of customer needs and preferences.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Guided employees in handling difficult or complex problems.
First Community Corporation - Mortgage Loan Officer Berea, OH, 01/2022 - 06/2022
Studied 60+ hours a week learning about mortgages and the industry as a whole
Learned directly from successful leaders in the company about their respective departments
Helped clients fill out loan applications and find ideal loan options.
Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
Approved or denied loan applications and explained reasoning behind decisions.
Updated client account information and records in company databases.
Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Stayed abreast of lending regulations, industry trends and market rates.
Capital One - Social Chairman New Kent, VA, 07/2019 - 11/2020
Planned, Oversaw, and Managed all events we held with other Greek organizations on campus
Offered recommendations to board on ways to improve success of proposed plans and assure efficient execution.
Led discussions regarding proposals put forward by executive teams addressing strategies, risk management and financial reporting.
Promoted highest standards of corporate governance and created effective communication between board members.
Thoughtfully contributed to committee plans and strategic decision making.
Directed regular monthly business meetings of Board of Directors for decision-making on budget expenditures, strategic planning and personnel issues.
Fraternity - Risk Manager City, STATE, 07/2018 - 11/2018
Looked out for the safety and wellbeing of my fellow fraternity brothers
Sober monitor at events
Organized rides to and from events
Conducted investigations and took appropriate actions to resolve concerns.
Collaborated with law enforcement officials for physical security breaches, safety emergencies and fraud cases.
Developed and documented risk management systems.
Additional Information
Awards
, Deanās List (4/6) at the University of Alabama
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Resume Overview
School Attended
The University of Alabama, Culver-house College of Business