LiveCareer-Resume

coordinator resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 plus years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Self-motivated Analyst that brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Experienced customer service coordinator providing detailed documentation, reporting and data tracking. Talent for handling various administrative needs and activities. History of elevating customer experiences, improving operations and increasing service quality and performance.

Skills
  • Team Management and Supervision
  • Handling Customer Complaints
  • Coaching and Mentoring
  • Team Building
  • Microsoft Office Suite
  • Staff Development and Training
  • Decision Making
  • Complex Problem Solving
  • Multitasking and Prioritization
  • Delegation and Work Assignment
  • Cross-Functional Collaboration
  • Verbal and Written Communication
  • Attention to Detail
  • Microsoft Office
  • Remote Work Coordination
  • Customer Service Management
  • Root Cause Analysis
  • Honesty and Integrity
  • Project Management
  • Documentation and Recordkeeping
  • Research and Analysis
  • Meeting Coordination and Support
Work History
Coordinator, 04/2007 - 10/2017
Power School Folsom, CA,
  • Researching and dissecting the case files
  • Xcellent communicator that collaborates with team members and consults with third party vendors to achieve goals
  • Eceived and responded to customer requests via letter, email, telephone and in-person approaches.
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Drove workflow improvements by streamlining processes.
  • Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
  • Oversaw project logistics using industry expertise and independent judgment.
  • Entered data, generated reports and produced tracking documents.
Analyst, 11/2005 - 09/2006
Bai Incorporated Arlington, VA,
  • Corrected inefficiencies that resulted in large increases in asset utilization
  • Erformed revenue recognition audits of [Type] subsidiaries to ensure compliance
  • Smooth internal and external communication, building and maintaining client relations
  • Aintain quality service by following organizational standards
  • Esolved customer questions and concerns
  • Esearched and recommended process improvements designed to mitigate operational and financial risk
  • On-time deliverables for every project involved
  • Identified and resolved problems through root cause analysis and research.
  • Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Researched and recommended process improvements designed to mitigate operational and financial risk.
  • Performed revenue recognition audits of subsidiaries to achieve compliance.
  • Generated reports detailing findings and recommendations.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Developed and updated tracking spreadsheets using Program.
National Accounts coodinator, 10/2004 - 10/2005
Power School Austin, TX,
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries
  • Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps
  • Opened new national account customers across [Number] markets and increased product sales to over $[Number]
  • Assisted [Number] customers in average [Timeframe] by answering questions, responding to inquiries and handling telephone requests
  • Resolved sales, service and account issues in an efficient manner to maximize customer satisfaction
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information
  • Worked diligently to resolve unique and recurring complaints to promote loyalty and enhance operations.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Coordinator, 04/2018 - 10/2018
Sanofi Pharmaceuticals City, STATE,
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
Education
High School Diploma: , Expected in 06/1997
-
Piscataway High School - Piscataway, NJ,
GPA:
Status -
  • Relevant Coursework Completed: General studies & High School Diploma
Project Managemen pmp green belt - Project Management Certification: , Expected in 06/2019
-
Avtech Institute of Technology - South Plainfield, NJ,
GPA:
Status -
  • Relevant Coursework Completed: PMP &Project Management
Additional Information
  • ADDITIONAL INFORMATION

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Piscataway High School
  • Avtech Institute of Technology

Job Titles Held:

  • Coordinator
  • Analyst
  • National Accounts coodinator
  • Coordinator

Degrees

  • High School Diploma
  • Project Managemen pmp green belt - Project Management Certification

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: