Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Education and Training
Expected in Present
Bachelor of Business Administration: Leadership University of Findlay - Findlay, Ohio GPA: Leadership
Expected in December 2009
Franklin Covey's The 7 Habits of Highly Effective People December 2014 Franklin Covey's The 5 Choices to Extraordinary Productivity December 2014 VitalSmarts- Crucial Conversations November 2013 Ken Blanchard- Situational Self Leadership July 2012 Real Estate Certification : - , GPA:
Skill Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Professional Experience
01/2013 to Present
CoordinatorState Of Georgia – Harris, GA,
Coordinator and presenter of New Associate Orientation, organization wide.
Serving as the Learning Management System Administrator maintaining over 3,100 associates education curricula and certifications.
Obtain organizational compliance training requirements, set forth by the Joint Commission and OSHA standards.
Administrator of the organization's Patient Experience survey vendor (Press Ganey) database and web services assets.
Creates and manages all new and existing Service Line users; assesses each individual user's unique needs then trains and assists/supports.
Problem-solves any issues that disrupt the execution of patient surveying.
Active participant in the Nursing Leadership group for Service Excellence and the Hancock Medical Group, Co-management for Service Excellence.
Contributor in the organization's system-wide Service Excellence goal setting process by providing correlating data to support recommendations and working in partnership, acting as the liaison, with our Press Ganey consultants.
Collect all Service Excellence data for weekly and monthly organization/service line scorecards.
Collaborate with leaders to update and configure scorecards yearly.
Currently serving on the Cerner Education Steering Committee to coordinate end user training for all Cerner solutions including tasks such as reviewing training materials, locations, schedules, resources, and post-go live support.
01/2010 to 01/2013
Lead Caterer/Financial SpecialistWindermere Real Estate – Goldendale, WA,
Input daily transmittals and updating benchmarks (sales, inventory, payroll hours; reconciling, transmitting, and validating invoices).
Billing internal and external clients for services.
Coordinating organizational catering needs upon request.
Department payroll.
Creating and maintaining associate schedules to correspond with departmental needs.
01/2009 to 01/2010
RealtorBrokers Inc – City, STATE,
Assist clients in property sales and development.
Hold open house inspections, instructing clients on best practices for selling success and liaising between owners and prospective buyers for property inspections.
Preparation of legal documents including listing and sales contracts.
01/2008 to 01/2010
Customer Service Representative/Sales SpecialistSkylink, LTD – City, STATE,
Creating and compiling sales reports and customer support data for managers.
Promote and educate customers on optional company benefits and information.
Interests
United Way of Hancock County- Education Department Champion September 2013- Present
*Findlay Young Professional- Impact Committee member January 2016-Present
*Upward Program- Cheerleading Coach December 2012-2014
Skills
go live, benefits, Billing, contracts, clients, customer support, database, forth, goal setting, instructing, inventory, Leadership, legal documents, Nursing, organizational, payroll, presenter, Press, Real Estate, reconciling, selling, sales, sales and development, sales reports, System Administrator, user training, training materials, unique
Additional Information
Community Involvement
*United Way of Hancock County- Education Department Champion September 2013- Present
*Findlay Young Professional- Impact Committee member January 2016-Present
*Upward Program- Cheerleading Coach December 2012-2014
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School Attended
University of Findlay
Job Titles Held:
Coordinator
Lead Caterer/Financial Specialist
Realtor
Customer Service Representative/Sales Specialist
Degrees
Bachelor of Business Administration
Franklin Covey's The 7 Habits of Highly Effective People December 2014 Franklin Covey's The 5 Choices to Extraordinary Productivity December 2014 VitalSmarts- Crucial Conversations November 2013 Ken Blanchard- Situational Self Leadership July 2012 Real Estate Certification
