Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Outside the box type thinker, looking to successfully manage and lead a sales and customer service team.
Winner of the 2014 Final Four contest for total number of data sales.
More than 7 years of meeting/exceeding all sales goals.
Have met/exceeded all year end evaluations.
04/2016 to Current
Conversion SMEFrontier Communications － Tampa, FLAssisting online residential consultants during the 2016 CTF Verizon to Frontier conversion with system knowledge and order implementation, service pricing and placement, and overall consumer satisfaction.
03/2009 to Current
Consultant BFrontier Communications － Charleston, WVOnline residential call center consultant assisting customers with billing, collections, repair, order processing, while "right-sizing" the customers into a whole house bundle.
10/2014 to 12/2014
Conversion SMEFrontier Communications － New Haven, CTAssisting online residential consultants during the 2014 AT&T to Frontier conversion with system knowledge and order implementation, service pricing and placement, and overall consumer satisfaction.
BBA: MarketingMarshall University － Huntington, WV, USAMultiple time Dean's List Recipient for 3.25 GPA or higher