Converged Infrastructure Administrator Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

TECHNICAL MANAGER Continuous Process Improvement - Operational Excellence - Solutions Development Advanced Technical Support Strategic Planning & Analysis Analytical & Conceptual Skills Data Center Management Hardware Installation Software Implementation Cost Avoidance & Control Profit Optimization Multitasking Innovative, results-producing professional with extensive experience in IT field. Expert at executing and maintaining organization's telecom and data systems. Proven success leading all phases of diverse infrastructure projects aligning business goals with technology solutions to drive process improvements and IT transformation. Solid history of increasing customer satisfaction level and business performance by handling complaints while serving as intermediate between company and customers. Strong leader; manage teams to achieve individual and collective corporate objectives. Talent for quickly learning new information, procedures, and technologies. Team player with strong interpersonal skills and potential to communicate at all levels in company along with capacity to establish working relations outside organization.

  • Tools & Methodologies:
  • MS Office Suite, Commvault, Networker, Netapp, IBM SVC, Infinidat, Vmware, Brocade, Nutanix, CAD Key, Cisco Basic, Nortel Helmsman
  • Bash
  • Basic
  • Billing
  • Cable
  • CAD
  • Cisco
  • Hardware
  • Client
  • Delivery
  • Dell
  • Disaster Recovery
  • Helmsman
  • IBM
  • JavaScript
  • Team Lead
  • Leadership
  • Access
  • MS Office Suite
  • 97
  • 2000
  • Enterprise
  • Nortel
  • OCT
  • Reporting
  • Routers
  • SAN
  • Servers
  • Scripts
  • SLA
  • Switches
  • Technical support
  • Telephones
  • Troubleshoot
  • Troubleshooting
  • Upgrades
  • Voice mail
  • X86
  • Infrastructure Maintenance
  • Infrastructure solutions
  • Technology Infrastructure Management
  • Information Technology Infrastructure
  • Administrator leadership
  • SAN Storage Administrator
Work History
Campaign Monitor New York, NY,
  • Hired as full time Emerson employee as a Customer Solutions Team Lead with five customer solutions analysts reporting to me.
  • Quickly promoted to Converged Infrastructure team with continuous added technical responsibilities in recognition of outstanding leadership strengths.
  • Served as a converged infrastructure administrator for five years with 99.5% SLA completion which drove a reduction of completion time SLA by 50%.
  • Acted as an operations team member that attained 99.99% uptime for all servers and appliances in global data centers for past five years.
  • Increased client’s satisfaction level from 81% to 97%; worked as a customer solutions specialist.
  • Minimized costs for customers and business; introduced and implemented new working ways.
  • Consistently achieved SLA objectives and drove SLA numbers to new standards.
  • Executed pod system that saved Deere and Company $100K+ per year.
  • Offer advanced technical support of storage and data protection environment at an enterprise level.
  • Successfully complete Vmware and data protection configurations, installs, replacements, upgrades, firmware, and storage within stringent timeline.
  • Establish, evaluate, and maintain procedures for Disaster Recovery (DR) through coordination with IT groups, consultants, and stakeholders.
  • Update technical DR readiness.
  • Oversee Vmware/Nutanix environment including all facets of server administration.
  • Address customer work requests using ticketing system.
  • Lead activities regarding planned and unplanned outages and potential recovery efforts in event of system failure.
  • Assure adequate capacity, performance, and availability; scrutinize storage, VMware, and Data Protection systems.
  • Install, troubleshoot, and replace hardware and firmware as well as manage x86 Blade and Rack-mount servers.
  • Evolve scripts and programs using PowerShell, Bash, and JavaScript to support troubleshooting and monitoring.
  • Significantly reduced monthly ticket times; steered SLA completion numbers down by 50%.
  • Attained highly available enterprise systems by leveraging change and incident management systems.
  • Delivered hands-on day-to-day technical support for the following technologies and systems located in two global datacenters, two regional datacenters and local sites: •VMware vSphere: Over 170 ESX hosts and 5 vCenters, supporting over 2000 virtual systems.
  • Dell Hardware: Over 900 Dell Rack and Blade servers and chassis.
  • Storage: Over six Petabyte of raw storage, EMC, IBM and NetApp storage frames, Brocade switches for SAN connectivity.
  • Data Protection: Commvault using Supermicro Hyperscale, EMC NetWorker, EMC Avamar and Data Domain platforms consisting of 5K+ client and 7PB backend storage.
Envision City, STATE,
  • Overcame billing discrepancies, scrutinized charges, and conferred new products and offerings by effectively communicate with customers.
  • Delivered issue escalation as appropriate through coordination with internal teams.
  • Identified need for skills improvement and conducted regular training sessions for newly hired staff that improved efficiency.
  • Continuously supported multiple builds while helping achieve on time delivery.
  • Worked as a team member in the OCT development group.
  • Built an impressive record of advancement; on boarded 41 business units to global data center along with client satisfaction rate of 97%.
  • Improved customer’s satisfaction level by 60%; responded to customer’s questions using effective solutions.
  • Accomplished bottom-line results by leading communication installations such as telephones, cable, customer closets, wireless access points, system cards, routers, switches, and voice mail.
  • Explored potential threats and gathered data of attempted breaches, implemented disaster recovery plans, and carried out security assessments.
  • Saved 40% in relocation services by introducing and executing pod system.
Bachelor of Science: Technology Management, Expected in
University of Northern Iowa - Cedar Falls, IA
Associate of Applied Science: Telecommunications, Expected in
Des Moines Area Community College - Ankeny, IA
  • Cisco CCNA, Netapp, Nutanix, Commvault, Splunk, Virtual Instraments, Vmware, Avaya IP Office, Microsoft Server, Meridian PBX, DMS, Switch Equipment, Fluke Test Equipment, CPR, OSHA, Lean …Continued….

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School Attended
  • University of Northern Iowa
  • Des Moines Area Community College
Job Titles Held:
  • Bachelor of Science
  • Associate of Applied Science

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