Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Skilled Community Manager with deep understanding of resident preferences and business operations requirements. Successful history of meeting occupancy and payment goals while improving community satisfaction. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. Dedicated Community Manager able to improve properties and streamline operations for efficiency. Hardworking and resourceful with a friendly and open approach. Have Customer Service, Cashier experience with over 15 years of successful experience. Recognized consistently for performance excellence and contributions to success in Customer Service. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of cash handling and Customer Service business. Recognized for inspiring management team members to excel and encouraging creative work environments.
Skills
Customer Service
Cash Handling
Merchandising
Work History
10/1988 to 05/2001Convenience Store ManagerqDagenais Enterprises | Escanaba, MI,
Returned change and currency and processed debit and credit card payments with 100% accuracy rate
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
Trained newly hired cashier's in upselling techniques, facing shelves and customer service, bolstering job expertise within a month,
Educated customers on promotions to enhance sales
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
Aligned inventory processes with demand projections to maximize organizational and budget efficiency
Opened and closed store independently when needed and prepared nightly bank drop for manager
Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance
Assisted customers with locating and choosing merchandise in any store department
Assisted customers by answering questions and fulfilling requests
Recruited, hired and trained over 100 new team members in 5 years
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
09/2001 to 08/2012Property ManagerCardinal Group Companies | West Columbia, SC,
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Introduced prospective tenants to types of units available and performed tours of premises.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Processed project change requests and performed coverage research to handle repair issues.
Managed operations and leasing of upscale community of nearly 148 executive apartment homes.
Compiled maintenance and repair requests for submission to Maintenance department and reached out to local contractors for bid proposals.
Communicated with clients and tenants while offering strategic solutions to remedy problems.
Boosted occupancy 80% by leveraging market knowledge and successful promotional strategies.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
Handled disciplinary actions, performance appraisals and terminations of company staff.
Distributed and followed up on tenant renewal notices.
Collected and maintained careful records of rental payments and payment dates.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
Oversaw monthly collections of over $125, 000. in funds, maintaining high payment rates by building positive relationships with tenants.
08/2012 to 03/2014Community ManagerCardinal Group Companies | Athens, OH,
Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
Received and processed resident payments, and updated system accounts with latest information
Resolved tenant issues quickly and increased tenant retention by 95%
Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration
Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants
Evaluated property conditions and recommended improvements
Collected rental payments from residents and kept meticulous records of delinquent accounts
Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention
Worked with maintenance staff to complete timely repairs and enhancements
Managed community within established cost constraints
Maintained knowledge on lease and renewal rates to advocate for appropriate changes
Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs
12/2014 to CurrentCommunity ManagerOak Wood Management Company | City, STATE,
Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
Received and processed resident payments, and updated system accounts with latest information
Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants
Collected rental payments from residents and kept meticulous records of delinquent accounts
Boosted renewal rents 96% while maintaining 99% level on effective rent numbers
Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention
Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions
Worked with maintenance staff to complete timely repairs and enhancements
Education
Expected in 05/1977High School Diploma | Thunderbird High School, Phoenix, AZGPA:
Expected in 06/2001 | Real EstateNevada School of Real Estate, Las Vegas, NV, GPA:
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