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Convenience Store Managerq Resume Example

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CONVENIENCE STORE MANAGERQ
Professional Summary

Skilled Community Manager with deep understanding of resident preferences and business operations requirements. Successful history of meeting occupancy and payment goals while improving community satisfaction. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. Dedicated Community Manager able to improve properties and streamline operations for efficiency. Hardworking and resourceful with a friendly and open approach. Have Customer Service, Cashier experience with over 15 years of successful experience. Recognized consistently for performance excellence and contributions to success in Customer Service. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of cash handling and Customer Service business. Recognized for inspiring management team members to excel and encouraging creative work environments.

Skills
  • Customer Service
  • Cash Handling
  • Merchandising
Work History
Convenience Store Managerq10/1988 to 05/2001
Company Name – City, State
  • Returned change and currency and processed debit and credit card payments with 100% accuracy rate
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
  • Trained newly hired cashier's in upselling techniques, facing shelves and customer service, bolstering job expertise within a month,
  • Educated customers on promotions to enhance sales
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency
  • Opened and closed store independently when needed and prepared nightly bank drop for manager
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance
  • Assisted customers with locating and choosing merchandise in any store department
  • Assisted customers by answering questions and fulfilling requests
  • Recruited, hired and trained over 100 new team members in 5 years
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
Property Manager09/2001 to 08/2012
Company Name – City, State
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Processed project change requests and performed coverage research to handle repair issues.
  • Managed operations and leasing of upscale community of nearly 148 executive apartment homes.
  • Compiled maintenance and repair requests for submission to Maintenance department and reached out to local contractors for bid proposals.
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
  • Boosted occupancy 80% by leveraging market knowledge and successful promotional strategies.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Distributed and followed up on tenant renewal notices.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
  • Oversaw monthly collections of over $125, 000. in funds, maintaining high payment rates by building positive relationships with tenants.
Community Manager08/2012 to 03/2014
Company Name – City, State
  • Handled all tenant logistics and leases andeffectively scheduled appointments, showings, move-ins and move-outs
  • Received and processed resident payments, and updated system accounts with latest information
  • Resolved tenant issues quickly and increased tenant retention by 95%
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants
  • Evaluated property conditions and recommended improvements
  • Collected rental payments from residents and kept meticulous records of delinquent accounts
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention
  • Worked with maintenance staff to complete timely repairs and enhancements
  • Managed community within established cost constraints
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes
  • Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs
Community Manager12/2014 to Current
Company Name – City, State
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
  • Received and processed resident payments, and updated system accounts with latest information
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants
  • Collected rental payments from residents and kept meticulous records of delinquent accounts
  • Boosted renewal rents 96% while maintaining 99% level on effective rent numbers
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention
  • Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions
  • Worked with maintenance staff to complete timely repairs and enhancements
Education
High School Diploma05/1977Thunderbird High School- City, State
Real Estate06/2001Nevada School of Real Estate- City
I am a people person. I enjoy reading , crocheting and playing with my dog in my down time.

I have over 25 years of Property Management, Real Estate and Customer Service experience. I love people so I really enjoy working with the public. In my spare time I enjoy reading, crocheting and walking and playing with my fur baby (Chewie). I am a huge dog lover.

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Resume Overview

School Attended

  • Thunderbird High School
  • Nevada School of Real Estate

Job Titles Held:

  • Convenience Store Managerq
  • Property Manager
  • Community Manager

Degrees

  • High School Diploma 05/1977
    Real Estate 06/2001

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