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Convenience Store Clerk Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Reliable team member with experience processing payments, helping customers, balancing cash drawers and working within various departments.

Skills
  • Payment processing
  • Product recommendations
  • Cash register operation
  • Coin counting
  • Liquor regulations and compliance
  • Bank deposits
  • Training and mentoring
  • ID verification
  • Issue resolution
  • Cash drawer balancing
  • Cash management
  • Customer assistance
  • Merchandise restocking
  • Credit and cash transactions
Experience
04/2021 to Current
Convenience Store Clerk Giant Eagle Lyndhurst, OH,
  • Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests.
  • Recognized and respected customer time constraints and preferences by quickly completing transactions for hurried customers while taking time to connect with customers wishing to visit.
  • Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
  • Monitored product inventory levels to support completion of order requests and audits.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Located items for customers and helped complete purchases by processing payments with Clover and Ruby POS systems.
  • Restocked shelves continuously with creative displays, keeping products available, visible and eye-catching to customers.
  • Interacted with over 50 customers daily in friendly and helpful manner.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
10/2020 to 04/2021
Assistant Manager Extra Space Storage Ladera Ranch, CA,
  • Delegated daily tasks to team members to optimize group productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
02/2020 to 10/2020
Cashier Mcdonald's Olathe, KS,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
  • Processed 50+ transactions per day with exceptional accuracy.
12/2017 to 02/2020
Crew Member Arby's, Llc Jamestown, ND,
  • Kept customer and food preparation areas clean and well-organized.
  • Completed side tasks by restocking condiments and cleaning refrigerators.
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Followed all company safety standards, including food quality and sanitation procedures.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Quickly and efficiently processed payments and made accurate change.
  • Verified orders and bagged items for easy transport.
  • Answered customer questions about food preparation, responding to ingredient and allergen concerns.
  • Prepared items according to written or verbal orders, working on several different orders.
  • Made and served coffee, tea and fountain drinks.
  • Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Entered requested menu items into POS terminal by modifying with substitutions and add-ons to customize orders.
  • Reviewed contents on food trays to check complete order.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
  • Served orders to customers at windows, counters and tables.
  • Promptly reported complaints to supervisor for quick, efficient resolution.
  • Completed opening, closing and shift change tasks following company guidelines.
Education and Training
Expected in 05/2019
High School Diploma:
Giles County High School - Pulaski,
GPA:
Expected in
: Psychology
Grand Canyon University - Phoenix, AZ,
GPA:

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Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Giles County High School
  • Grand Canyon University
Job Titles Held:
  • Convenience Store Clerk
  • Assistant Manager
  • Cashier
  • Crew Member
Degrees
  • High School Diploma
  • Some College (No Degree)

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