|CPT/ICD9 and ICD 10; EMR/NextGen/Centricity; Microsoft Office-Excel, Word, Access, Outlook, PowerPoint; Claim-cycle/Collection strategies-submission,appeals,collections; Explanation of Benefits (EOB); Managed Care/ PPO/HMO/Third Party/MVA/ Worker's Comp Billing; Documentation; Multi-tasking; High-volume comfort and Adaptable|
Greeting then escorting customers to prepared tables Present menus; offer recommendations; ensuring of proper order; relay to cook and ensuring correct order to correct customer; Routinely cleaned tables, settings, glassware, utensils, plates, counters, floors; Payment collection.
Performing collection activities related to follow-up and timely account resolution including patient communication, clients, reimbursement vendors and other external entities, while adhering to all client, state and federal guidelines; Promote positive customer service and excellent phone etiquette; Handling patient complaints, disputes questions and concerns in a timely fashion; Financial counseling to patients setting payment arrangements; Expediting according for account resolution; Working knowledge of EOB's, HCFA's, and UB's Secondary billing, handling of adjustments and appeals; Processing of medical bills and statements, receipts via print, fax or email.
Front office duties including answering phone lines, EMR messages, check in and out, billing, insurance verification, patient scheduling, scanning of documentation.
Physician and clinical Credentialing.
Creating daily/weekly/monthly statistics for clinic and reporting to committees, physicians, management and staff members.
Patient scheduling including cancellations, rescheduling and confirmations (70 physicians); New hire trainer; Data entry for EMR Ensuring updated patient demographics and insurance information; Answering high-volume calls via PBX operating system, paging capabilities.
PBX operator, answering and assisting calls for ETMC including First Physician's Clinic.
Data entry for Help Desk tickets for employees requiring technical support; HealthFirst referral line; After hours for DRL, Help Desk and ETMC Home Health.
MSO Scheduling for First Physician's Clinic (60 physicians).
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