Goal-driven Assistant Store Manager with a record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Skills
Hiring and Training
Mentoring and Coaching
Problem-Solving
Inventory Control
Store Opening and Closing
Work Planning and Prioritization
Team Building and Leadership
Assignment Delegation
Pricing and Markdowns
Retail Operations
Shift Scheduling
Strategic Merchandising
Stock Management
Supplier Monitoring
Recruitment and Hiring
Administrative Management
Team Leadership
Decision Making
Experience
12/2018 to 04/2020
Convenience Store ClerkFiesta Mart – Dallas, TX,
Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests.
Restocked shelves continuously with creative displays, keeping products available, visible and eye-catching to customers.
Assisted management with product display ideas and implemented new displays and initiatives toward greater customer accessibility and increased sales.
Interacted with over 200 customers daily.
Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
Cashiered with two cash registers at once in tandem to maximize customer flow.
Prioritized and resolved concerns such as pricing problems, damaged products and special order requests.
Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Received deliveries, scanned packages and updated orders in internal database.
06/2016 to 12/2018
BarberGold's Gym International, Inc. – Fitchburg, WI,
Sanitized workstations and salon equipment to reduce risk of infection.
Clipped and sheared hair into diverse cuts and fades for 16 customers daily.
Sanitized equipment and parts and maintained work areas in neat fashion.
Pre-booked future appointments to increase repeat business.
Resolved customers concerns with knowledgeable and professional approach.
Pursued continuing education and training to stay up to date with new trends and techniques.
Handled incoming phone calls and scheduled appointments.
Selected hair colors, products and services based on customer preference and individually designed hair care plan.
Styled and designed traditional and contemporary hairstyles for men and boys daily.
Set up workstation and treatment room with products, equipment and supplies to facilitate services .
10/2000 to 08/2011
Assistant ManagerPlanet Fitness Inc. – Frankfort, KY,
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Delegated tasks to team members based upon skill level and to achieve organizational goals.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Recruited and hired qualified candidates to fill open positions.
Worked closely with customers to understand needs and resolve diverse issues.
Oversaw daily operations, maintenance and administration of various properties.
Assisted in store opening by setting up office space, computers and cash registers.
02/1998 to 03/2000
Assistant Store ManagerEdible Arrangements – Washington, MI,
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Assisted in continuous development of effective store associates to achieve desired sales and results.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Handled scheduling for store shifts to achieve adequate staffing.
Maintained inventory by checking merchandise to determine levels.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Education and Training
Expected in 06/1984
High School Diploma: Lyman Ward Military Academy - Camp Hill, AL, GPA:
Expected in
Associate of Arts: Psychology Tallahassee Community College - Tallahassee, FL GPA:
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