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Control Room Operator I Resume Example

Resume Score: 100%

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CONTROL ROOM OPERATOR I
Summary

Personable and deadline-drive Store Associate /Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude.

Experience

• Over 1 years experience as a Store Associate

• Highly skilled in providing excellent service and greeting guests in the store

• Well versed in balancing inventory transactions

• Hands-on experience in handling the cash register

Professional Courses and Certifications
2012
Ballou High School
Washington DC, USA

HIGH SCHOOL DIPLOMA

FEMA Certified U.S. Department of Homeland Security

Initial Action Incident ,ICS-200 FEMA Certified

National Incident Management System FEMA (NIMS)is-00700a Certified

Introduction Incident Command System FEMA ICCS-100Certified

First Aid/CPR/AED Certified American Red Cross

National TIM Responder Training Program Certified

Security and Privacy Awareness Certified

Unarmed license SPO Washington DC

DCJS ID#: 99-298908 Unarmed Security Officer/Courier Registrations Virginia RE11 Unarmed Security Officer, RE31

Alarm Respondent License

NOVA -TOC Clearance Expire November30'2019

Experience
October 2014 to Current
SERCO/SUBCONTRACTOR/VDOTFairfax, VAControl Room Operator I
  • Monitoring events and equipment status with closed circuit TV cameras (CCTV), incident response crews (Express Assist) and control center software and using CAD.
  • Managing and logging events and congestion using the customized windows based software, and ITS devices, both electronic (e.g., website server, incident detection algorithms) and in the field (e.g., vehicle detection stations (VDS), CCTV cameras and Dynamic Message signs (DMS).
  • Coordinating and dispatching incident response crews (Express Assist) to incidents in a timely and efficient manner.
  • Detecting, confirming and tracking equipment faults affecting control room equipment (e.g., central system, computers, CCTV monitors, and large screen display units) and system field equipment (e.g., CCTV, VDS, DMS).
  • Coordinating with internal operations staff on all control room activities while communicating essential and timely incident data with external clients at regional traffic operations centers.
  • Developing spreadsheets and documents to track Traffic Control Room Operator performance, attendance, punctuality, and any other related operation requirement delegated by Senior Management.
  • Informing first responders of traffic related events involving injury and assisting with coordination of lane closures and diversion routes.
  • Monitoring daily Express Lanes gate operations and ensuring that the protocols and procedures are being followed.
  • Tracking and documenting control room performances to ensure that all client's Key Performance Indicators (KPIs) are being met.
  • The Traffic Monitoring Operator position provides quality assurance on the day to day handling of all events in the control room and reports directly to the Traffic Control Room Coordinator Using a computer aided dispatch (CAD) system, receive emergency calls from the public requesting police or other emergency service Determine nature and location of emergency, determine priorities, and dispatch police or other emergency units as necessary and in accordance with established procedures.
March 2013 to January 2015
OMNIPLEX WORLD SERVICE/SUBCONTRACTOR LEIDOSAlexandria, VASecurity / Receptionist
  • Povided high quality and efficient customer support via phone or e-support solutions.
  • Acted as a liaison between the customers and other departments.
  • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
  • Directs visitors by maintaining employee and department directories; giving instructions.
  • Maintains security by following procedures; monitoring logbook; issuing visitor badges.
  • Maintains telecommunication system by following manufacturer's instructions for console operation.
  • Maintains safe and clean reception area by complying with procedures, rules, and regulations.
  • Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
  • Contributes to team effort by accomplishing related results as needed.
  • Responds to calls for medical emergencies e.g.
  • first aid and CPR/AED Staffs the Security operations center which includes operating the site closed circuit TV system (CCTV), monitoring facility equipment condition boards (HVAC, elevator, etc,) and building access control system, and documents all unusual activities and/or equipment malfunctions into a computerized Security reporting system for further investigation and/or follow-up.
  • Monitors security and access equipment e.g.
  • cameras, alarms, card readers, locks, emergency call box and intercoms systems to ensure functionality and controlled entry.
June 2011 to March 2013
WalmartAlexandria, VAInventory Control Specialist Associate
  • Unloads merchandise from delivery trucks and places stock in the appropriate location such as the backroom and salesfloor.
  • Maintains accurate inventory controls by categorizing merchandise in bins by department, labeling overstock merchandise, scanning merchandise daily, adjusting inventory levels in the perpetual inventory system, and executing Company programs.
  • Utilizeshandheld scanner to identify items needed on the salesfloor and retrieves merchandise from inventory bins, occasionally utilizing a ladder or power equipment, such as a power jack or sky lift.
  • Monitors area for signs of shrink and potential security risks, and contacts management and/or In-Store Loss Prevention when problems are identified.
  • Ensures a safe and clean environment by maintaining safety standards, such as stabilizing merchandise on risers, highwalls, and features; securing merchandise on displays; ensuring ladders are properly secured; removing empty pallets, cardboard, and trash from the salesfloor; and performing maintenance

and cleaning which requires keeping floors dry, neat, and clean.



November 2009 to June 2011
Walmart Alexandria, VACashier/ Sale Associate
  • Assist customers answering questions such as item price or location and handling bulky/ heavy items.
  • Operate an electronic checkout system to record unit price, total customer purchase and make correct change.
  • Perform a variety of duties in handling, preparing and maintaining stock levels of grocery and produce
  • Rotate and stock inventory
  • Load, unload, and arrange delivery of products
  • Prepare store for daily opening and closing
  • Perform general cleaning functions such as sweeping and mopping
Skills
  • Proven ability to sweep and mop floors thorough understanding of safety practices and procedure Comprehensive knowledge of stocking shelves and coolers
  • •Ability to adapt to and work effectively in various parts of the facility.
  • Ability to complete mathematical computations, including addition, subtraction, multiplication, and division.
  • Ability to interact and communicate effectively with Customers and Associates.
  • Ability to learn more about merchandise and utilize product information to meet Customer needs.
  • Ability to read, write, and understand printed materials.
  • Ability to stock and display merchandise in accordance with Company guidelines.
  • Knowledge of and ability to apply Company and department policies and procedures.
  • Knowledge of and proficiency with scanning equipment, power jack, sky lift, and pallet jack.
  • Knowledge of merchandise, prices, and choices.
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Resume Overview

Companies Worked For:

  • SERCO/SUBCONTRACTOR/VDOT
  • OMNIPLEX WORLD SERVICE/SUBCONTRACTOR LEIDOS
  • Walmart

School Attended

  • Ballou High School

Job Titles Held:

  • Control Room Operator I
  • Security / Receptionist
  • Inventory Control Specialist Associate
  • Cashier/ Sale Associate

Degrees

  • HIGH SCHOOL DIPLOMA

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