Control Room Operator I Resume Example

• Povided high quality and efficient customer support via phone or e-support solutions.
• Acted as a liaison between the customers and other departments.
• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Maintains telecommunication system by following manufacturer's instructions for console operation.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.
• Responds to calls for medical emergencies e.g.
• first aid and CPR/AED Staffs the Security operations center which includes operating the site closed circuit TV system (CCTV), monitoring facility equipment condition boards (HVAC, elevator, etc,) and building access control system, and documents all unusual activities and/or equipment malfunctions into a computerized Security reporting system for further investigation and/or follow-up.
• Monitors security and access equipment e.g.
• cameras, alarms, card readers, locks, emergency call box and intercoms systems to ensure functionality and controlled entry.

• Unloads merchandise from delivery trucks and places stock in the appropriate location such as the backroom and salesfloor.
• Maintains accurate inventory controls by categorizing merchandise in bins by department, labeling overstock merchandise, scanning merchandise daily, adjusting inventory levels in the perpetual inventory system, and executing Company programs.
• Utilizeshandheld scanner to identify items needed on the salesfloor and retrieves merchandise from inventory bins, occasionally utilizing a ladder or power equipment, such as a power jack or sky lift.
• Monitors area for signs of shrink and potential security risks, and contacts management and/or In-Store Loss Prevention when problems are identified.
• Ensures a safe and clean environment by maintaining safety standards, such as stabilizing merchandise on risers, highwalls, and features; securing merchandise on displays; ensuring ladders are properly secured; removing empty pallets, cardboard, and trash from the salesfloor; and performing maintenance

and cleaning which requires keeping floors dry, neat, and clean.

• Assist customers answering questions such as item price or location and handling bulky/ heavy items.
• Operate an electronic checkout system to record unit price, total customer purchase and make correct change.
• Perform a variety of duties in handling, preparing and maintaining stock levels of grocery and produce
• Rotate and stock inventory
• Load, unload, and arrange delivery of products
• Prepare store for daily opening and closing
• Perform general cleaning functions such as sweeping and mopping