control center specialist resume example with 3+ years of experience
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I am a highly enthusiastic customer service professional with seven years client interface experience.I am very reliable and prompt, I work very well with others and always have a positive attitude, keeping my work environment professional. My experience with being a Resident Assistant has also given me experience with supervising others and making sure that everyone is on track and that schedules, meetings, and functions run smoothly.
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Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Responded to incoming alarms both high and low priority. Dispatched authorities when needed. Retained
communication between dealers and customers so that all of their needs are being met with their alarm system. Also provided customer with test alarms to make sure their alarms were working correctly.
Skills Used:
*Customer service
*Communication
*Understanding
*Patience
*Attention to detail
- Respond promptly by chat to AT&T Customers
- Answer any questions customers may have about their billing products and or services
- Access several secure systems to ensure customer has a seemless experience when contacting us regarding their service.
- Assist with general questions perspective customers may have multi-lined phones and responded to customer requests
- Sold telecommunication and internet products and placed customer orders in computer system
- Provided customers with product and service information
- Up-sold products and services
- Identified, researched, and solved customer issues using computer systems
- Assisted customers with payment plans for services AT&T provided
- Researched billing issues
- Recommended process improvements
- Answered incoming calls from multiple states for licensed drivers needing to complete safety courses to retrieve or keep their state driver's license
- Completed necessary paperwork to ensure payments were received for classes
- Entered data for drivers that already completed state required classes and made sure all information was correct so driver's received credit
- Seasonal)
- Greeted customers and ascertained the needs and wants of the customers
- Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires
- Answered questions regarding the store and it's merchandise
- Described merchandise and explained use and care of the merchandise to customers
- Ticketed and arranged displayed merchandise to promote sales
- Filed, Scanned, and copied documents
- Operated multi-lined phones
- Prepared information packets for potential incoming students
- Facilitated campus tours for potential incoming students Monitored approximately 200 students between the ages of 18-25 in the campus's Residence Halls
- Completed and filed paperwork for all students living in the Residence Halls
- Counseled residents when problems arose and chose the best approach necessary to mediate issue.
- Coordinated both educational and social programs for the residents as well as other students attending the college
- Helped maintain a safe living environment for the students
- Collaborated with the Residence Halls directors in terms of programming and structure
- Submitted weekly reports to the Residence Hall Directors
Onondaga Community College Syracuse - Syracuse, NY
Associate in Applied Science in Liberal Arts and Science-General Studies Associate Onondaga Community College Syracuse - Syracuse, NY September 2006 to May 2009
Liverpool High School Liverpool - New York, NY
Regents Diploma Liverpool High School Liverpool - New York, NY September 2002 to June 2006
Multi-lined, Associate, Billing, Customer Service, Customer Service Representative, Receptionist, Retail Sales, Process Improvements, Telecommunication, Clerk, Office Clerk, Access, Staffing, Dispatch, Excel, Ms Excel, Ms Office, Ms Word, Patience, Word, Credit, Drivers, Incoming Calls, Payments, Promote Sales, Sales, Sales Associate,Cash handling,Professional and friendly,Careful and active listener
,Multi-tasking
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Resume Overview
School Attended
- Onondaga Community College Syracuse
- Liverpool High School Liverpool
Job Titles Held:
- Control Center Specialist
- Customer Service Representative
- Customer Service Representative
- Sales Associate
- Resident Assistant
Degrees
- Associate in Applied Science
- Regents Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy