With over 22 years of experience in the Automotive Industry, including but not limited to Contracts Clerk, warranty Administration, Service Consultancy, Business Development Manager, DMV, and Accounts Payable/Receivables you would be hard pressed to find someone more qualified to welcome into your office. I am detail oriented, passionate, driven and extremely ambitious. My ability to learn quickly combined with the fact that I am an organized planner with exceptional capabilities in managing multiple and concurrently running tasks as well being an effective communicator that interfaces positively and professionally on all levels and tenaciously does what it takes to get the job done makes me an ideal candidate to accept an Office Manager position with the intent at one day becoming a Business Manager/Controller.
Receive and process all new and used vehicle sales; distribute paperwork to appropriate business office staff.
Verify accuracy, confirm and record legal owner, and request applicable follow-ups before distributing DMV paperwork to DMV clerks.
Verify the accuracy and completion of verification of payoffs and check requests before processing and distributing checks.
View, reconcile and post daily and month end accounting. Generate new posting jackets for trade in vehicles.
Process unwind vehicle transactions by verifying completion and accuracy of paperwork, reversing accounting, and creating new vehicle files.
Purge deal paperwork for filing.
Maintain and distribute record of accounting and paperwork errors for purposes of employee training. Prepare necessary reports and analysis for month end closing.
Reconcile and clean schedules on a weekly basis
Calculate Profit/Loss for month end close
Handled 600+ Kia dealers and DPSM calls from the Central, Eastern, Western and Southern sections in regards to warranty claim procedures and Kia policy issues.
Reviewed, validated and processed system claims, manual claims, mandatory parts, return appeals, mileage discrepancies, PDI's and Canadian Claims.
Maintained Labor Rate Market Analysis for dealers requesting labor rate increase.
Set up new dealers to access Web DCS for warranty claim submissionAssisted in areas of improvement -System audits, Warranty Manuals, Warranty Bulletins, Warranty Tips, Warranty Reference Materials and Service Policies and Procedures Manual.
Coded and booked all warranty repairs warranty repairs, processing daily warranty claims.
Submitted and appealed all refused claims due to extensive knowledge in coding and booking all warranty repairs, processing daily warranty claims.
Responsible for all accounting adjustments and posting weekly journal vouchers to keep a accurate warranty schedule.
Handled the distribution of all loaner vehicles to clients and maintained an accurate daily vehicle inventory.
Maintained the highest level of customer satisfaction in accordance with Lexus Corporation.
Assisted Business Manager and Human Resources manager on daily duties.
Monitored factory recalls and announcements to stay on top of changes.
Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
Coordinated sponsored Signature Program by creating new processes for each departmental position as well as training each dealership employee to ensure continued customer satisfaction and loyalty.
Organized employee recognition events and community outreach programs.
Worked with all employees to ensure service level goals are met, while championing high levels of service.
Resolved customer complaints and following up with customers to receive feedback on their service and ensured sales team made contact with customers within 48 hours of sale or delivery.
Provided full administrative support for all department managers as well as trained each of the dealership employees to make customer satisfaction their primary goal.
Followed up daily with customer concerns and resolving them with mutual satisfaction between them and the company.
Timely resolution to all #800 contacts.
Measured and track trends for all departments.
Maintained the highest level of customer satisfaction in accordance with Toyota Corporation.
Scheduled service appointments for new customers experiencing mechanical problems on new vehicles.
Worked with the dealership owner, general manager and department managers and implemented and administered the dealership client policies to build and retain a loyal customer base.
Great communication and interpersonal skills
Understands the automobile industry
Good customer relations
Excellent organizational skills
Attentive to detail
Ability to operate office machines; computer skills
Ability to communicate efficiently with different types of people\
Dynamic personality
UCS
ADP
Reynolds & Reynolds
Visio
Dealer Daily
Dealer Track
Microsoft Word
Microsoft Excel
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School Attended
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