Professional individual that can adapt to changing environments ? effectively communicates to all levels of an organization ? Established record of exceptional organization skills ? Extensive experience in Customer Service.
Welch AllynSkaneateles Falls, NYContracts Administrator
In my role as Contract Administrator I handle the processing of all related activities for the Major GPOs that I am assigned to.
Responsible for major GPO accounts as well as other secondary accounts Execute all LOCs for the accounts Prepare amendments for GPOs Prepare administrative fee reports Was involved in the implementation of SAP for the contracts department.
Proficient is MS Office.
Welch AllynSkaneateles Falls, NYCustomer/Technical Service Manager Lighting Products
I had the responsibility for managing employees in the Product/Customer Service area.
During that time, I promoted, hired, and built solid relationships with my staff.
Was involved with the management team on the divesture of the Lighting Products business Was responsible to oversee the day to day operations of the Product Service and Customer Service area Managed the maintenance and development of work instructions to bring them to FDA standards for the Customer/Product Service area.
Coordinated the RMA reports for Lighting Products Responsible for tracking and reporting service updates for RMAs, and on time shipments.
Resolve credit issues Reported metrics to executive staff on a monthly basis.
Welch Allyn Lighting ProductsSkaneateles Falls, NYProduct Manager
In my role as Product Manager, I had the responsibility for developing and expanding LPD accounts by promotion of existing and new products to OEM’s and distributors.
I was responsible for the OEM Halogen business, which accounted for $7M-$8M of sales for LPD.
Most of the business was custom solution products.
Prepared comprehensive sales forecast yearly, and maintained this on a monthly basis.
Traveled worldwide to meet with customers and distributors to cultivate new business and maintain relationships with major accounts.
Participated in training for our Representatives/Distributors both on and off site.
Prepare detailed monthly reports using Business Warehouse for retrieving information.
Proficient in SAP for the use of performing various sales functions.
Developed excellent relationships with customers, representatives, and distributors during my 16 years of working in LPD sales.
Thorough knowledge of LPD’s product line Led an RFQ team that met weekly to review new opportunities for developing business.
Experience in excel, and word.
Actively used Act for Notes to maintain existing, and track new opportunities for halogen business.
Attended trade shows.
Welch AllynSkaneateles Falls, NYSales Coordinator Supervisor I, II, & III
Four (4) years experience as Supervisor for the Sales Coordinator(s) from 1995 through 1999.
I trained several people for this position as temporary help until the position became permanent.
Provided direction, back up, and support for Sales Coordinator(s).
I was a Project Leader for the implementation of SalesTrak in LPD.
Coordinated and prepared the material for the training of LPD staff and sales personnel in the use of SalesTrak.
I successfully implemented this in LPD in 11/99.
I gained extensive knowledge of LPD sales during my role as Sales Coordinator (I, II, & III) over a 7 year period.
Have thorough knowledge of the following: comprehensive sales support on a daily basis maintaining, tracking, provided information/reports on progress of RFQs assisted sales manager in preparation of detailed forecast develop and maintain customer accounts in KBM (AS400) process sales orders in compliance with customer requirements, company terms and conditions pricing information delivery information credit information for establishing new accounts and resolve credit issues with existing accounts commissions and related reports sales analysis information and related reports processing of CARs proficient in AS400 coordinated trade shows and attended.
Regents CollegeAlbany, NYBS: MarketingMarketing
Cayuga Community CollegeAuburn, NYAS: Business AdministrationBusiness Administration Training
ToastMasters Member 2005-2007
Selling to Major Accounts (AMA) 2004
Creating a Customer Center Culture (WA) 1999
Parish Council Chairperson 2007-2009
Finance Council Member 2005-2009
Member of Board of Directors for Majorpalooza 2008-Present