Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Accomplished and dedicated customer-focused professional with more than eleven years of experience supporting operational, financial, and administrative functions within the government contracting industry.

  • Strong interpersonal, communication, problem-solving and multi-tasking skills
  • Talented team player, recognized for willingness to both learn and teach newly acquired skills
  • Excellent critical-thinking and analytical skills.


ITIL v3 Foundation certified

Obtained Associates Certificate in Contract Management through ESI International.

Represented Contracts Department during CostPoint upgrade; completed all functionality testing and reported findings to IT department.

04/2009 to 08/2015
Contracts Administrator Aspiration Software, Inc Springfield, VA,
  • Review and negotiate Contracts, Subcontracts, Non-Disclosure and Teaming Agreements.
  • Manage multiple contracts & subcontracts while enforcing appropriate policies and procedures.
  • Prepare and review cost estimates, statements of work and associated documentation for government cost proposal submittal.
  • Award and input delivery orders into Cost Point accounting system.
  • Coordinate contract closeouts and prepare proper documentation.
  • Review and approve material purchases and invoices in accordance with contracts.
  • Interpret and enforces contract terms and conditions, as well as provide on-going training to Project Managers on specifics of these terms and conditions.
  • Review and resolve contractual issues, such as financial inquiries and cost over-runs.
  • Develop and maintain customer relationships to ensure contract compliance.
  • Ensure contract files have all required documentation.
01/2012 to 02/2013
Project Analyst for Navy Medicine Enterprise Services Operations Center (ESOC) American Modern Insurance Group Providence, RI,
  • Provided support to Knowledge Management Team Lead in managing, planning and monitoring key projects from conception through implementation.
  • Prepared external and internal reports, plans, and agreements through collecting, analyzing, and summarizing information and data from ESOC service departments.
  • Responsible for overall project planning while reporting on project deliverables and schedules in a timely manner.
  • Developed, designed and established reporting standards, principles, processes, procedures, guides, manuals, charters and plans for the program.
  • In charge of collecting and interpreting customer requirements while analyzing program goals and targets.
  • Evaluated and monitored the efficiency and performance of the program to verify the program is on target.
  • Generated and reported monthly performance metrics.
  • Developed process improvement concepts for Enterprise Service Desk.
  • In charge of planning all events, conferences, meetings, and training sessions for the ESOC.
  • Interacted weekly with executive level customers at SPAWAR Atlantic in order to gather and analyze project data.
  • Created presentations and presented to ESOC Leadership at quarterly conferences.
  • Completed ITIL v3 Foundation Certification.
  • Successfully planned and hosted first ESOC Leadership Conference.
  • Developed multiple Adobe LiveCycle Designer form templates for government use Utilized BMC Remedy ITSM Suite for service desk ticket generation.
  • Conducted Incident Management process review and realignment.
  • Created the first volume/issue of The ESOC Gazette (ESOC's internal newsletter).
07/2004 to 04/2009
Senior Administrative Assistant L-3 Communications City, STATE,
  • Provided administrative support to two branches of SPAWAR Atlantic, consisting of over 50 Engineers and Technicians.
  • Responsible for timekeeping, personnel actions, correspondence, naval messages, visit requests, and other documentation for the branch.
  • Assisted with financial tracking along with preparing labor transfers and time musters.
  • In charge of processing all new hire paperwork, account set up and orientation.
  • Developed and reviewed technical documents and presentations.
  • Supported employees with any timekeeping, payroll, travel and computer issues.
  • Generated travel orders, training requests and credit card purchases for the branch.
  • Maintained and organized personnel files, supervisors' calendars and Division data calls.
  • Coordinated all visitors traveling to the facility.
  • Provided technical support for all printers and photocopying machines used by all employees in the work area.
  • Participated in Lean Six Sigma event to streamline processes at SPAWAR.
  • Trained new assistants in the administrative role.
  • Developed instruction manual & trained employees on timekeeping system.
10/2002 to 06/2004
Production Coordinator/Administrative Assistant Berle Manufacturing City, STATE,
  • Supported the President and Vice President of local trouser manufacturer with daily tasks, such as preparing letters, spreadsheets, sales reports and miscellaneous sales documents.
  • Managed specific customer accounts by interfacing with the customer, in order to provide excellent customer support.
  • Coordinated all production and shipping for customer accounts.
  • Responsible for data entry and generating reports using Microsoft Access, resulting in production documents and invoicing.
  • Promoted to Production Coordinator in December 2003.
  • Developed and produced trouser labels for all production.
  • Coordinated sales meetings and all related documentation.
Expected in May 2002
Bachelor of Science Degree: Business Management, Human Resources
Clemson University - Clemson, SC
GPA: GPA: 3.0

GPA: 3.0


Proven technical proficiencies in Microsoft Office Suite, including Microsoft Outlook, Word, PowerPoint, Excel, Access and Publisher.

Experience with Adobe LiveCycle Designer, BMC Remedy ITSM Suite, SharePoint, CostPoint 7 and Deltek Time & Expense.

accounting system, administrative, administrative support, Adobe, Premier, streamline, attention to detail, conferences, Contract Administration, Contracts, Contract Management, negotiate Contracts, negotiating contracts, credit, customer support, data entry, delivery, documentation, financial, government, instruction, invoicing, ITIL v, Knowledge Management, Leadership, Team Lead, letters, managing, meetings, Microsoft Access, Win, naval, Enterprise, newsletter, payroll, personnel, policies, presentations, printers, processes, process improvement, Procurement, project planning, proposal, Purchasing, reporting, sales, sales reports, shipping, Six Sigma, spreadsheets, technical support, upgrade

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School Attended

  • Clemson University

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  • Project Analyst for Navy Medicine Enterprise Services Operations Center (ESOC)
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  • Bachelor of Science Degree

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