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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

SAP, Oracle, AS/400, EDI, E-commerce, (MFG Pro II) Manufacturing Pro II , (DDL) Ford Direct Data Link, (SMART) Chrysler Supplier Material Requirement Tracking System, Epic System, Microsoft Outlook, Word, Excel and PowerPoint.


Keywords:


Customer Service, Customer Support, Order Management, Order Processor, Order Administrator, Order Entry


  • Strong organizational skills
  • Adaptive team player
  • Active listening skills
  • Customer service expert
Accomplishments

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience
11/2013 to 07/2015 Contractor - Order Processor / Marketing Equipment Analyst Enverus | Denver, CO,

•Supported the National Equipment Team in management of $60,000 + fixed assets

•Processed orders of (QTG) Quaker Tropicana Gatorade Refrigerated Equipment

•Created and maintained customer accounts in SAP

•Maintained equipment tracking system ensuring validity of the database

•Resolved serial number discrepancies and worked with vendor/logistics department to resolve shipping and invoice issues




07/2012 to 07/2014 Dietitian Assistant - Part-time Koch Industries, Inc. | Memphis, TN,

•Processed patient menus orders via telephone utilizing the Epic System

•Performed activities relative to patient menu selection and correction based on the need to comply with medically prescribed diets

•Maintained communication with the dietitians regarding patient concerns

09/2008 to 11/2011 Business Coordinator / Order Administrator Hitachi Data Systems | City, STATE,

•Carried out order processing activities for hardware and software orders utilizing Oracle Software

•Prepared outbound quotes and other contractual documentation related to the sale, loan and lease of hardware, software and professional services for all accounts

•Collaborated with Business Analyst, Sales Team and A/R in resolving inquiries related to customer invoices.

•Partnered with logistics, Sales Team and business Analyst, to ensure timely accurate revenue recognition

•Tracked, monitored and reported all active quotes to Sales

•Tracked and dispensed information on all out going shipment, deliveries and incoming returns

•Processed return material authorizations (RMA) on returned material

•Provided sales, information, administrative and service support for outside sales representatives

•Communicated with customers and the sales team on issues regarding lead times, order status, shortages and product availability

•Confirmed and reviewed orders, contracts and quotes for correct pricing through Pricing Department

•Initiated new customer setup via the Insight Administration team

01/2002 to 05/2008 Customer Support Specialist Sony Electronics Inc | City, STATE,

•Processed orders via telephone, fax and EDI using SAP and Oracle software

•Managed large regional growth accounts such as Nebraska Furniture, Dillard’s and etc.

•Reduced chargeback and credit aging over 90 days

•Conducted quarterly meetings with assigned sales representatives to discuss sales goals/budgets and results for past quarter including customer chargeback and A/R performance

•Worked with the Financial Service Department and warehouses to ensure timely shipment of orders that were released from credit hold

•Retrieved rejected EDI orders from SAP to make the necessary corrections

•Processed credit memos for price drops and honor price protection against various programs

•Managed deductions by matching amounts to be invoiced against incorrect pricing and for the collection of account receivables and chargeback resolutions

•Processed returns and traced shipment for proof of delivery



04/2000 to 11/2001 Senior Customer Service Representative John Crane Inc. | City, STATE,

•Processed automotive part orders for motor vehicles via telephone, fax, E-commerce and EDI utilizing MFG Pro II software

•Managed and monitored inventory for the (SMART) Daimler Chrysler Supplier Materials Requirement Tracking System and the (DDL) Ford Direct Data Link System and submitted (ASN’s) advanced shipping notices when needed

•Tracked inventory levels to prevent down time in a manufacturing environment.

•Collaborated with the Pricing Department to confirm correct pricing for orders, contracts and quotes

•Processed reports as required to the improvements attain through customer backlogs

•Investigated and resolved all customers and the sales team administrative issues

•Worked in conjunction with the planners to insure product availability

•Developed a master scheduling plan spreadsheet on major automotive customers to work in conjunction with the planning areas to insured attainment of blanket orders with respect to delivery and inventory levels

•Collaborated closely with warehouse figuring pallet configurations/pack sizes, made sure labeling requirement were on packaging, checked for special instructions and requested freight rates

•Retrieved rejected EDI orders from (MFG Pro II) Manufacturing Pro making the necessary corrections

Educational Background
Expected in B.S.B.A | Marketing Roosevelt University, Chicago, Illinois GPA:
Skills

Computer Skills:

SAP, Oracle, AS/400, EDI, E-commerce, (MFG Pro II) Manufacturing Pro II , (DDL) Ford Direct Data Link, (SMART) Chrysler Supplier Material Requirement Tracking System, Epic System, Microsoft Outlook, Word, Excel and PowerPoint.


Skills:

Multi-tasking, Problem Solving, Data Entry, Telephones Skills, Organizational Skills, Analytical Skills, Email, Time Management

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Resume Overview

School Attended

  • Roosevelt University

Job Titles Held:

  • Contractor - Order Processor / Marketing Equipment Analyst
  • Dietitian Assistant - Part-time
  • Business Coordinator / Order Administrator
  • Customer Support Specialist
  • Senior Customer Service Representative

Degrees

  • B.S.B.A

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