Exceptional Payroll Administrator with a background in customer service, paralegal and finance.Seeking to provide payroll and administrative support, to an energetic human resources or finance department. Looking to bring my passion for process analysis and improvement to a rapidly growing corporation.
Federal and state tax regulations
10-key by touch
Customer relations specialist
Superb time management skills
Administrative support specialist
Filing and data archiving
Highly enthusiastic and results-oriented. Competence to implement the ability to handle several tasks concurrently. Transitioned the cross sale program into full compliance, earning my way to the top ten spot at Wells Fargo Home Mortgage. During my employment as a project manager I boosted the passenger ridership, by creating call scripts to reach out to former clients, as well as attending various community outreach programs.
Ensure customers receive accurate payroll and benefits assistance in a timely manner. Provide assistance regarding payroll and benefit questions and concerns, show support; receiving and processing a high level, emails and faxes ensuring efficient flow and processing of inquiries received through outlook. Respond, resolve and/or distribute customer inquiries to the appropriate team member for resolution. Track and log all transactions related to customer inquiries and data entry utilizing Axiom and SNOW. Follow up on outstanding issues to ensure resolution, keep customers informed on the status of research and closes Axiom ticket when complete if applicable. Escalate time sensitive and/or high impact inquiries to team leads.Perform entry of missed punches, work schedules time adjustments, department sharing and historical entries. Process tax form information, other data in KRONOS and People-Soft systems. Process payroll items such as, PTO'S, flag/piece pay, commissions, bonuses, third party sick pay, reversals/voids, prizes/awards, fringe benefits, etc. Keep abreast of changes in local, state, and federal laws; changes policy and/or contract language as they pertain to the payroll function. Responsible for securing, and keeping confidential employee information as required
Fast paced call center taking inbound calls, loan servicing, handle payoff quotes, payments, reversals, year end and interest information, escrow analysis inquiries. Cross sales of scripted banking products, possess the drive to sell company products, Increase customer loyalty by offering value added products and services. Generate leads for other members of the sales team. Create work orders and handle escalated mortgage issues, multitasking and having the ability to disseminate technical information as it relates to homeowners. Participate in and support overall customer service goals. Efficiently handle variety of customer inquiries regarding their home mortgage, ability to discern and adapt to varying productions a subject matter expert of mortgage banking process, procedures of internal and external resources. Excellent phone etiquette, with advance customer service skills. Ability to minimize escalations to minimum.
Non-Profit organization, case management, referrals/follow-ups, administrative/clerical duties, payroll assistance, high volume phone calls, customer service, effective listening and communication, sales strategies, reception and data entry. Public relations, seeking sponsorship and donations from various resources. Mentoring, counseling youth and young adults.
On Call contracted commercial driver for various local and long distance companies.(Disneyland,Tahoe Area Regional Transit) Conducted daily DOT trip inspections according to checklist,conducted emergency repairs, replacing light bulbs and installing fuses and tire chains.
Respond to inbound preservation calls that are the result of work orders from BACFSC requiring the securing of a property. Handle large volume in call queue averaging 80 calls per day, secure properties primarily in foreclosure status, by going over an in depth checklist procedure created to prevent lock out of homeowners. Verify various codes in the I-Series (AS400), to see if supplier may proceed with securing. Assists customers with questions or issues regarding their foreclosure accounts research issues or transfer to a research function if needed.Rectify all escalated resolution call matters concerning abandoned, vandalized properties, and preservation issues go over QC reports for accuracy, careful measures taken to verify information regarding Deed in Lieu, Cash for keys programs, as well as title searches using core logic and other search engines.
Schedule Event Booking Coordinator, travel itinerary, Set-up systems and procedures. Invoices, manage accounts payable / receivables, handled bids and negotiated sales for select contracts. Manage all office/secretarial duties, monetary transactions, answered calls, provided responses to customer and inquiries. Dispatching, created invoices, spreadsheets, forms as well as company documents and slogan.
Manage transportation service for fixed route vehicle, Train drivers in customer service etiquette, and hosting of monthly safety meetings responsible for 50-60 drivers; communicating via two-way radios, telephone and through Trapeze system. Route scheduling, planning, workforce management, time keeping, schedule Adherence, demand forecast, and record keeping. Maintain vehicle reports for maintenance, repair, smog and insurance updates. Created call script for staff usage to boost clientèle, and passenger ridership,various organizations and public venues to promote services leading to a profitable increase of business. Attended mandatory quarterly managerial staff meeting/ training sessions with elected City officials, Kept accurate reports for NTD (National Transit Database). Assist with, Data Entry, payroll processing, monetary transactions, office supplies, answer high volume calls, responded to customer complaints and inquiries.
Processed approximately 80-90 multi-million dollar vendor invoices daily. Data-entry, reconcile statements. Originated/schedules, weekly domestic and international wire transfers and deposits. Audits/posts travel expense reports, Audits/schedules pare-lists prior to weekly check-run. Calculates/performs periodic closings end-of-month, end-of-quarter, receives/responds to Inquiries from vendors and staff on matters pertaining to expenditures per-item costs, cost extensions and charge nullification credits on returns and miss-shipments.
Dispatcher, route scheduling, data entry, radio based communication with drivers, high volume of calls and inquiries. Transported elderly passengers as needed to medical sites and mobility assistance as needed. Operated and performed daily vehicle inspection for 15 passenger vehicle.
Minor in Business
Certificate in Paralegal- I.C.D.C College - Lawndale, CA May 2008-April 2009
Data-entry, Scheduling Clerk, Dispatching, Invoices, Maintenance, Office Supplies, Secretarial, Customer Service, Receptionist, Accounts Payable, Manage Accounts, Receivables, Administrative Assistant, Training, Database, Operations Manager, Payroll Processing, Audits, Closings, Travel Expense, Customer Inquiries, Leads, Case Management, Mentoring, Public Relations, Sales Strategies, Teaching, Adjustments, Benefits, Outlook, As400, Correspondence, Foreclosure, New Hires, Paralegal, Customer Relations, Escrow, Escrow Analysis, Home Mortgage Loans, Payments,Excellent Phone Etiquette, Subject Matter Expert, Excel, Millennium, Ms Office, People Soft, Professional Accounting SAP,KRONOS,SNOW,AXIOM
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