contract operations analyst resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Work History
Contract Operations Analyst , 05/2022 - 11/2022
Ctbc Investments Company, Ltd Rowland Heights, CA, Austin, TX
  • Analyzed and processed over 50 mortgage contracts, addendums, amendments and closing documents for accuracy daily.
  • Reviewed and updated data in salesforce and other applicable software programs.
  • Communicated and collaborated with cross department contacts to actively manage progress and status for all acquisitions and dispositions.
  • Reviewed data on closing settlement statement to ensure it matched applicable contract on file.
  • Developed and updated tracking spreadsheets.
  • Drafted and sent contract amendments as needed.
  • Signed and notarized closing documents and titles as an authorized signatory and notary for the company.
  • Collaborated with title companies, closing attorney and closing agents to ensure all signed and recorded documents were received , uploaded and filed .
  • Collaborated with the accounting department to ensure wired funds were sent and all incoming wires were accurate.
  • Analyzed information obtained from management to conceptualize and define operational problems
  • Adhered to quality and service level agreements to support operational goals.
  • Supported supervisor and associated team members to maintain system functionality.
Loan Processor II , 08/2019 - 04/2022
Truist Financial Corporation Whiteville, NC, Austin, TX
  • Processed over 60 loan applications and monitored progress from start to finish monthly.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Collected and analyzed data from clients such as their assets, salaries, debts and employment status for loan applications.
  • Ordered Credit reports and evaluated credit histories for applicants.
  • Proactively identified solutions for customers experiencing credit issues.
  • Reviewed and completed underwriter conditions.
  • Ordered Titles, Appraisals, payoff quotes, UCC filings, HOA and Condo certifications as needed.
  • Collaborated with lenders, applicants, underwriters, appraisers, title companies, trust attorneys and others to complete processing of files for closing.
  • Resolved any discrepancies in payoffs, title and closing documents.
  • Monitored pipelines to track and log status of loans.
  • Assisted with escalations regarding customer service issues.
  • Completed all training and stayed in compliance with all requited State and federal lending regulations and laws.
Payoff Specialist IV, 07/2014 - 07/2019
Celink City, STATE, Austin, TX
  • Monitored and processed over 65 payoff quotes and refinance worksheets request from borrowers, lenders and 3rd party loan servicers daily.
  • Processed manual payoff quotes for loan types that required additional loan research and calculations as applicable.
  • Collaborated with internal departments to track foreclosure timeframes, extensions or loan modifications to ensure validity of payoff quotes issued.
  • Analyzed incoming and outstanding invoice amounts using various third party tracking systems.
  • Communicated with foreclosure firms and attorneys to validate outstanding invoice amounts.
  • Reconciled all accounting transactions to include funds requests from lines of credit, monthly payments, servicing advances, property preservation and inspection fees.
Mortgage Customer Service Representative, 01/2011 - 07/2014
Celink City, STATE, Austin , TX
  • Answered over 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Assisted customers with questions concerning loan modifications, foreclosure concerns and payment plan options for lender placed tax and insurance.
  • Mailed out documents requested by customers such as copies of loan documents, modification plans and occupancy verification.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
BBA: Business Administration, Expected in 06/2012
University of Phoenix - Austin, TX
Status -
Certificate of Completion : Accounting Technology And Bookkeeping, Expected in 05/1999
Southern Careers Institute Inc - Austin, TX
Status -
Professional Summary

Detail oriented professional with years of analytical skills and a track record of identifying complex issues, collecting information and implementing practical solutions to problems.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Notary Public Commission,
  • Contract Analyst
  • Judgment and Decision-Making
  • Loan Feasibility Assessment
  • Automated Underwriting System (AUS)
  • Income Evaluation
  • Process Management
  • Financial Data Analysis
  • Mortgage Loan Software
  • File Management
  • Customer Service
  • Loan Servicing
  • Problem Resolution
  • Operational Efficiency
  • Customer Transactions
  • Critical Thinking
  • Time Management
  • Data Integrity
  • Data Analysis
  • Detail Oriented
  • Team Player
  • Customer Inquiries
  • Complex Problem-Solving

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Resume Overview

School Attended

  • University of Phoenix
  • Southern Careers Institute Inc

Job Titles Held:

  • Contract Operations Analyst
  • Loan Processor II
  • Payoff Specialist IV
  • Mortgage Customer Service Representative


  • BBA
  • Certificate of Completion

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