Continuous Improvement Manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
OPERATIONS/CONTINUOUS IMPROVEMENT MANAGER Experienced, dynamic, creative, results oriented leader with verifiable year-after-year success driving operational improvements with measurable results. Recognized for creating high performance teams through outstanding team leadership, training, development and accountability. Exceptionally organized and disciplined with an incomparable work ethic. Possessing well-developed interpersonal skills that motivate, engage and coach others in a supportive and collaborative team environment. Proven ability to facilitate and lead problem-solving efforts using a hands-on approach, root cause analysis and other Lean tools and techniques. Insures actions and decisions are in alignment with strategic objectives and continuous improvement methodology.
  • Leadership Data Analysis CI Tools
  • Team Building Problem Solving Strategic Planning
  • Inventory Control Process Documentation Project Management
  • Quality Assurance Training and Development Policies and Procedures Microsoft XP and Windows 7® Microsoft Office Excel® Microsoft Office Outlook®
  • Microsoft Office Access® Microsoft Office Word® Microsoft Office PowerPoint®
01/2007 to Present Continuous Improvement Manager Lineage Logistics | Macon, GA,
  • Leading, driving, training and facilitating continuous improvement activities at the Southaven, MS distribution center with a focus on eliminating waste, reducing costs, improving safety and increasing customer satisfaction.
  • Serving a multi-functional role as Continuous Improvement, Space Utilization (Logistics), Quality and Inventory Control Manager.
  • Key Achievements: Created and implemented the first DC Chat room as an interface for the DC and branch operations Created and implemented the DC New Hire training program.
  • Created and implemented the DC Quality Assurance program.
  • Creator and instructor of Concentration Skills training.
  • An interactive, dynamic training program focused on developing concentration and focus skills for team members.
  • Presented training to 85 team members over thirty sessions with 100% of participants demonstrating improvement in quality.
  • Trained and developed Lean teams in the use of CI tools prior to facilitating several continuous improvement workshops in collaboration with DC operations to drive out waste and improve operational efficiency.
  • Currently driving Leadership Standard work and Bright Ideas process.
  • Planned, developed and executed several space management projects through rack re-configuration and changes to storage methodology.
  • Most recently converting all warehouse locations to single SKU locations to support the EWM implementation.
  • Planned and executed the strategy and implementation for annual physical inventory for the past 7 years with successful results.
  • Served as Support Operations Manager (2009-2011) leading a staff of 13 Grade 7 Specialists responsible for Logistics, Returns, Branch Coordinator, Trouble-shooting, Replenishments and Quality Control.
01/2005 to 01/2007 Senior Operations Manager Caci International Inc. | Laurel, MD,
  • Lead, managed, and developed staff while driving operational excellence of Inbound operations at the Southaven DC.
  • Directly responsible for the guidance and direction of two Process Managers, two Team Leads and 50 team members over two shifts.
  • Planned, prioritized and supervised the trailer build, trailer receiving, product putaway, trailer auditing and yard management functions to insure timely and accurate receipt of all DC supplier and branch transfer inventory.
  • Key Achievements: Utilized strategic thinking and planning to reduce trailer yard inventory by 75% from January 2005 to May 2007.
  • Increased dollars per hour by 14.8% and receiving volume by 20% through motivational leadership, clearly communicated expectations, accountability and continuous improvement activities.
  • Improved putaway efficiency in the bin module (small item storage) by 24% by making changes to the sort, check-in and staging processes.
  • Developed and implemented productivity reporting tools to track time on task, idle time, tasks per hour and individual performance.
01/1989 to 01/2005 Process Manager Imperative Execution Inc. | Pasadena, CA,
  • Provided proven leadership skills in several progressively responsible management roles at the Greenville DC.
  • Key Achievements: Implemented and managed RDC presort process for Atlanta and New Jersey ZDCs which resulted in a labor savings of $200, 000 at the ZDCs with little or no impact in RDC labor.
  • Championed inventory control process improvements to drive inventory accuracy results above 99%.
  • Created and implemented the Certified Trainer program.
  • Partnered with Grainger Learning Center to develop and rollout the DC Trainer development course based on the training program created at the Greenville DC.
  • Personally led training sessions at the Los Angeles and Dallas distribution centers.
  • Created and implemented slotting tools and product control function responsible for the timely receipt and storage of 13,000 items in 2000 and 10,000 items in 2002.
  • Created, implemented, and administered the quality assurance program at the GVDC.
Expected in Bachelor of Science | , , GPA:
Expected in B.S | Southern Wesleyan University, , SC GPA:
Expected in Associate of Arts (A.A | Pasadena Community College, Pasadena, CA GPA:
Expected in Dale Carnegie Leadership Development Course, Greenville, SC Adult CPR/AED Certified, American Red Cross since 2003 | , , GPA:
auditing, Continuous Improvement, SC, CPR, customer satisfaction, Data Analysis, DC, direction, Documentation, driving, focus, functional, instructor, inventory, Inventory Control, Team Building, Leadership, leadership skills, Leadership Development, Logistics, Microsoft Office, Windows 7, 2000, Policies, Problem Solving, processes, Project Management, Quality, quality assurance, Quality Control, receiving, reporting, safety, strategy, Strategic Planning, strategic thinking, Trainer, Trouble-shooting, workshops

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Resume Overview

School Attended

  • Southern Wesleyan University
  • Pasadena Community College

Job Titles Held:

  • Continuous Improvement Manager
  • Senior Operations Manager
  • Process Manager


  • Bachelor of Science
  • B.S
  • Associate of Arts (A.A
  • Dale Carnegie Leadership Development Course, Greenville, SC Adult CPR/AED Certified, American Red Cross since 2003

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