Seeking a customer support or technical support position where my health care experience and Information Technology education will add value. Strong management and customer support background in such setting as medical device manufacturers, pharmaceutical industries, blood plasma collections centers and full service healthcare facilities.
Superior customer service skills. Consistent record of resolving patient and client issues.
Proven leadership ability. Experienced at building, training and motivating highly successful teams of up to 50 clinical professional and non-professional staff.
Provided escalated call management for department. Created staff schedules. Substituted for department manager for sales training Supported Continuing Education Specialists by creating documents and proof reading all PowerPoint presentations. Worked with Cross Functional team to insure department needs and requirements were met. Provided expertise for development of new customer documentation system.
account management, administrative, advertising, budget, call center, CLI, strong communication skills, customer service skills, delivery, documentation, e-mail, functional, leadership, marketing plans, access, win, Enterprise, personnel, pick, policies, protocols, quality, quality assurance, safety, sales, shipping, SOP, technical support, telephone, troubleshooting. cGMP, Computer troubleshooting.
INTERNET SOCIETY (ISOC) and Association of Information Technology Professionals (AITP)
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