Experience in computers and computer programming for many years. I enjoy learning new things, working with new systems and programs and finding new ways to help business and provide excellent customer care. I have worked with computers, online sales and account maintenance for 5+ years and look forward to advancing my career.
Experienced with computers and computer programming.
Experienced with MS word, Adobe and Autodesk.
Experience with customer service and intense situations regarding customer care.
Coordinated and able to multitask with multiple systems and programs.
Experienced in customer and vendor account maintenance.
Experience in billing, payment and transaction care options.
Experience in customer and vendor care via telephone communication.
I have worked with IMVU Inc. for going on 6 years now. I have produced a large variety of 3D content for their program, for hundreds of their daily customers to enjoy. I have managed sales, transaction disputes and product refund requests for many of the years I've worked for them. I have built a good relationship with many of my clients over the years, and continue to work for them from home to this day. Top of my class for Asurion's training program, I have continued to provided great customer care and customer sales during my career with them.
05/2010 to Current
Content Editor IMVU Inc. － Mountain View, CA
Working with Adobe to texture 3D Models for virtual products.
Handle customer requests and disputes.
Provide income and tax information per request.
Troubleshooting and correction for product malfunctions.
Handling customer care and refund requests per product failure and malfunction.
03/2016 to Current
Customer Care Representative / Technical SupportAsurion － Klamath Fall, OR
Answering phone, accessing account information and confirming customer relations.
Troubleshooting equipment, finding resolutions and/or scheduling service call appointments.
Reviewing and educating on billing, payment and transaction statements.
Upsell of insurance, premium offers and programming.
Processing refund or payment requests.
03/2016 to 05/2016
Cashier / StockRoss Inc. － Lynnwood, WA
Customer care, processing check out and bagging of merchandise.
Handling returns and refunds per request.
Unloading and unpacking of merchandise.
Stocking shelves, tagging and organizing of merchandise.
10/2016 to 12/2016
Seasonal CashierStaples － Klamath Fall, OR
Processing checkout for customers and merchandise.
Upsell of Staples Rewards and Credit Cards.
Processing returns and refunds.
Returning merchandise to be organized and restocked.
GEDKlamath Adult Learning Center － Klamath Falls, OR, United StatesCompleted my GED in June of 2011, due to illness of self and family members.