content developer and events coordinator resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
WWW:
Professional Summary
Creative and innovative Content Specialist committed to clear and concise internet communication that informs, promotes and sells. Researches and delivers optimal multi-media content for client needs. Articulate and well-mannered people person with demonstrated skill at communicating technical information to less technical team members and audiences.
Skills
Originality and Creativity
Adobe Stills and Adobe Premier Rush Pro
Utilization and understanding of Canva and features
Promotional Materials Development
Email Communication
Video Conferencing Software (Zoom)
Service Coordination
Problem Anticipation and Resolution
Staff Leadership
Order and Refund Processing
Efficient and Detail-Oriented
Calm and Professional Under Pressure
POS Systems and Ordering Platforms
Building Customer Trust and Loyalty
Microsoft Office and other Programs
Active Listening
Work History
Content Developer and Events Coordinator, 11/2021 - Current Bhdp Architecture – All Locations, OH,
Develop original content through social listening and independent sources.
Designed fliers to promote events and company updates.
Employed site manager tools to publish content and maintain professional looking web pages.
Customized brand message to reach and capture target audience interest and drive engagement.
Managed competing deadlines with efficiency.
Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.
Applied current editing and photography tools to flyers and promotional items.
Collaborated with Website Developer in development of graphics on website and content, maintaining consistency with brand marketing and message strategies.
Continually maintained and improved company's reputation and positive image in markets served.
Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
Created printed marketing materials designed to drive campaigns.
Greeted customers and helped with product questions, selections and purchases.
Used POS system to process sales, returns, online orders and gift card activations.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Spoke to Spanish speaking customers with 4 years of education in Spanish language and experience which increased loyalty and establish relationships.
IT Help Desk, 05/2021 - 05/2022 Tishman Speyer – New York, NY,
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Configured hardware, devices and software to set up work stations for employees.
Installed, modified and repaired software and hardware to resolve technical issues.
Provided Tier 1 and 2 IT support to non-technical internal users through desk side and on-site support services.
Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Documented transactions and support interactions in system for future reference and addition to knowledge base.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Answered daily incoming calls from staff, alumni, and students.
Sales Associate, 01/2021 - 08/2021 Grove Bay Hospitality Group – Coconut Grove, FL,
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Solved customer challenges by offering relevant products and services.
Increased sales by offering advice on purchases and promoting additional products.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Prepared large cash deposits with zero discrepancies.
Maintained records related to sales, returns and inventory availability.
Maintained customer satisfaction with quick and professional handling of product returns.
Operated cash register for cash and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Answered questions about store policies and addressed customer concerns.
Reconciled cash drawer at start and end of each shift.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier, 10/2018 - 01/2021 Wienerschnitzel – City, STATE,
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Worked closely with shift manager to solve problems and handle customer concerns.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Used POS system to enter orders, process payments and issue receipts.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Listened attentively to customer complaints or requests.
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Reduced customer wait times by quickly operating customer window and sales register.
Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
Worked well with teammates and accepted coaching from management team.
Became familiar with products to answer questions and make suggestions.
Education
Bachelor of Science: Criminal Justice, Expected in 05/2023 - Hope International University - Fullerton, CA GPA: Status -
Received AVID Scholarship
Continuing education in Bachelors of Arts and Sciences- Criminal Justice
Continuing education- Minor of Biblical Studies
Member of the Chapel Team 2019-2020
High School Diploma: , Expected in 08/2019 - El Dorado High School - Placentia, CA GPA: Status -
AVID Scholar August 2014 - June 2019
Member of the Spanish Club 2016-2017
Started the Mental Health and Wellness club in 2018-2019
Member of the Century Club- 100+ Hours of Community Service Excellence
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