Seeking a challenging position in a fast paced atmosphere where my professional extensive knowledge is utilized and expanded. This may include preparing reports in various formats and presenting data to various organizational levels. Results-oriented
with diverse background in management and customer service. Dedicated
to providing excellent customer service and making operational and
procedural improvements while specializing in quality service, customer retention, productivity and team management. Friendly Customer Service Representative with can-do attitude and willingness to help at all times. Devoted [Job Title] who sustains the highest level of customer service through efficient team and customer account management. Friendly Customer Service Representative with can-do attitude and willingness to help at all times. Skilled communicator who can professionally resolve conflict and effectively address client concerns Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with the established processes, policies, and regulations Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. Flexibility to customize approach to meet all types of member communication styles and personalities Provide complete, accurate, and timely responses to inquiries Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience Highly developed analytic skills while encompassing professional attention to detail with quality assurance review of all documents before submission Demonstrate ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manners, consistently meeting commitments) Demonstrate ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the customer Considerable independent judgment, organizational, and critical thinking skills. Develop/maintain effective and efficient communication with customers, team, clients, and appropriate office staff Participating and providing input in problem solving on operational issues to appropriate staff, performing followup actions Coordinate information and actions related to customer/client and manage scheduling package, and schedule appointments with recommended team members and integrated interdisciplinary team members in accordance with scheduling guidelines, training, and business rules. Assist staff in development, preparation and use of reports associated with group practice performance, workload and business practices to optimize overall customer experience Manage personal information, verifying third party information and updating information within the system Verify and update demographics Manage written and faxed correspondence, and personal documents within team and coordinate release of information in accordance with policy Participating in and independently following up on team meetings by sharing information and collaborating with the team to assure continuity of service Knowledge of administrative and department procedures for the management of records and forms, information security and exchange, management of reports and data, scheduling of customer appointments, telephone care, and public relations/customer service Knowledge of medical terminology Advanced knowledge of policies and procedures associated with operational activities that affect customer care, and the revenue process Reliable team player that has shown a desire to take on multiple roles and responsibilities with the company while still performing effectively Seasoned customer service specialist with background in providing advice on diverse customer situations. Results-oriented [Job Title] with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. [Job Title] who specializes in quality service, customer retention, productivity and team management. Devoted [Job Title] who sustains the highest level of customer service through efficient team and customer account management. Friendly Customer Service Manager with can-do attitude and willingness to help at all times.
Client relations specialist
Conflict resolution techniques
Meticulous attention to detail
Strong problem solver
Excellent communication skills
Strong interpersonal skills
Preserved an accuracy of 97% during 6 years
Exceeded corporate target for customer satisfaction for 36 months in a row.
Contact Representative, 12/2015 to CurrentInternal Revenue Service － Cheektowaga, NY
Full time, 40 hours per week Provide technical assistance to individuals and/or businesses primarily through telephone interaction, and/or face-to-face contact Address wide range of issues/problems that require unique solutions.
Secure, analyze and protect sensitive personal and financial information Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues.
Lease Consultant, 09/2015 to 12/2015FiServe － Amherst, NY
Full time, 40 hours per week Articulate vehicle selection, attributes, purchase and fiance options To service all allocated Dealer and customer inquiries in a prompt and effective fashion Consistently following up with customers and maintain rapport with customers and managers To promote and complete the end of lease options in an appropriate, professional and ethical manner with the highest regard to exemplary customer service.
Articulate vehicle selection, attributes, purchase and fiance options To service all allocated Dealer and customer inquiries in a prompt and effective fashion.
Consistently following up with customers and maintain rapport with customers and managers To promote and complete the end of lease options in an appropriate, professional and ethical manner with the highest regard to exemplary customer service.
Debt Recovery Specialist, 08/2007 to 07/2013American Coradias International － Getzville, NY
Full time, 40 hours per week Negotiate payment arrangements with customers to avoid mortgage delinquency, foreclosures and repossessions Managing electronic wait list to verify and validate accuracy and resolve issues, ensuring proper forms are completed in order to obtain appropriate workload credit, verifying and updating demographics Document and maintain all incoming and outgoing collection efforts in accordance with the established standards.
Updated phone numbers, Letters, Mailing addresses, ect.) Submit reports to insurers on loan status updates Address inquiries, schedule appointments, interpret and verify issues of customers in a timely and professional manner Utilize multiple computer applications in the performance of above duties.
Debt Recovery Specialist, 12/2003 to 08/2007FirstSource Advantage － Amherst, NY
Full time, 40 hours per week Make payment arrangements on past due bills Utilize computer systems to research customers financial and physical location information Create and organize a followup electronic wait list of consumers according to deadlines to be met Reconcile customer disputes while meeting defined department and client goals Coordinate with the management team to review operational issues or procedures in team meetings, preforming administrative follow ups Communicating important information to and collaborating with other team members and management of assigned services to assure continuity of priorities, deadlines and sequencing of the work to meet service and customer needs.
Associate of Applied Science:Applied Science, Occupational Safety and Health,1996Niagara County Community College － Sanborn, NYApplied Science, Occupational Safety and Health Course studies include;
Interpersonal Communication, Organization and Management, Human Resource
Management, Workplace Hazards, Human biology, General chemistry, Organic chemistry, Physics.