Contact Representative resume example

Seeking a challenging position in a fast paced atmosphere where my professional extensive knowledge is utilized and expanded. This may include preparing reports in various formats and presenting data to various organizational levels. Results-oriented with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements  while specializing in quality service, customer retention, productivity and team management. Friendly Customer Service Representative with can-do attitude and willingness to help at all times.  Devoted [Job Title] who sustains the highest level of customer service through efficient team and customer account management. Friendly Customer Service Representative with can-do attitude and willingness to help at all times.   Skilled communicator who can professionally resolve conflict and effectively address client concerns Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with the established processes, policies, and regulations Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives.  Flexibility to customize approach to meet all types of member communication styles and personalities Provide complete, accurate, and timely responses to inquiries Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience Highly developed analytic skills while encompassing professional attention to detail with quality assurance review of all documents before submission Demonstrate ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manners, consistently meeting commitments) Demonstrate ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the customer Considerable independent judgment, organizational, and critical thinking skills. Develop/maintain effective and efficient communication with customers, team, clients, and appropriate office staff Participating and providing input in problem solving on operational issues to appropriate staff, performing followup actions Coordinate information and actions related to customer/client and manage scheduling package, and schedule appointments with recommended team members and integrated interdisciplinary team members in accordance with scheduling guidelines, training, and business rules. Assist staff in development, preparation and use of reports associated with group practice performance, workload and business practices to optimize overall customer experience Manage personal information, verifying third party information and updating information within the system Verify and update demographics Manage written and faxed correspondence, and personal documents within team and coordinate release of information in accordance with policy Participating in and independently following up on team meetings by sharing information and collaborating with the team to assure continuity of service Knowledge of administrative and department procedures for the management of records and forms, information security and exchange, management of reports and data, scheduling of customer appointments, telephone care, and public relations/customer service Knowledge of medical terminology Advanced knowledge of policies and procedures associated with operational activities that affect customer care, and the revenue process Reliable team player that has shown a desire to take on multiple roles and responsibilities with the company while still performing effectively Seasoned customer service specialist with background in providing advice on diverse customer situations. Results-oriented [Job Title] with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. [Job Title] who specializes in quality service, customer retention, productivity and team management. Devoted [Job Title] who sustains the highest level of customer service through efficient team and customer account management. Friendly Customer Service Manager with can-do attitude and willingness to help at all times.