An extensive background in Collection and Customer Service. Highly enthusiastic customer service professional with over 25 years client interface experience. I am dedicated and motivated to maintain customer satisfaction and contribute to the company success.
Duties involved analyzing and resolving and/ or determining information needed to resolve taxpayers inquires, through research/input on both the Automatic Collection System (ACS) and Integrated Data Retrieval System (IDRS). Issues often involving multi-accounts issues, such as adjusting tax, up dating nonmaster file, business and corporate accounts, initiating credit transfers, adjusting tax, penalties and/or interest and preparing manual refunds. Advising Taxpayers or their representative through correspondence or telephone of action taken, demand full payment or enter into an installment agreement, suspend case as currently not collectible, or inform taxpayer of tax regulation and enforcement action.
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