Motivated professional with strong communication, analytical problem solving and reasoning skills. Highly detail-oriented with expertise in a wide range of federal laws, multi task managing, and customer service.
Current Job Related Skills
Current Job Related Systems
45 Day Detail at the Rosedale Social Security Field Office in 7/2013-8/2013
Served as a Service Representative. Duties included:
Mentorship 9/2015-10/2015 & Woodlawn Mentor 11/2015-01/2016
Interviews the public, beneficiaries and/or representatives to determine the nature of their problem/situation.
Providing beneficiaries with information or instruction about benefits such as Retirement, Disability, Medicare and/or SSI.
Comprehensive knowledge of the law regulations and policies to interpret benefits applicable to the public.
Giving instruction to inquirers regarding work incentive criteria of rules and regulations regarding benefits and programs.
Completes SSI abbreviated applications in making determination of ineligibility to SSI benefits when reason for denial is clear.
Instructing non medical SSI eligibility requirements that include, living arrangements or resources before claims are denied.
Providing information advising retirement options that could affect the outcome of monthly benefits.
Estimating retirement auxiliary and/or survivor benefits to interpret what plan would be best for the present and future.
Explaining enrollment periods to Medicare enrollees that would have the most advantageous outcome.
Calculating and resolving Medicare billing to determine the accrual of premiums or remittance of payments.
Resolving necessary refunds due to recipients from past Medicare remittance.
Identifies need form non-profit organizations, social services and private programs and referring the public to organizations as necessary.
Referring Medicare recipients to state programs and subsidy programs.
Initiates contacts with beneficiaries or others to obtain omitted reports and clarify inconsistent or incomplete reports.
Makes routine as well as complex systems inputs to correct or change records of entitlement and eligibility.
Instructing the public on appeal rights and producing necessary forms to carry out timely processing.
Typed procedures, reports, etc through Microsoft Word.
Worked with job developers to introduce new salesman in the company.
Developed recommendations through Microsoft Word.
Maintained office duties that involved, filing, creating schedules, answering phones, and setting up appointments and creating schedules.
Represented the company through Job Fairs.
Entered new hires into the company's Touchstar system.
Entered phone numbers of people on the "do not call list."
Recorded down time adjustments through Microsoft Excel.
Developed termination files using Microsoft Outlook.
Recalled residents who made pledges because of bad mail.
Raised funds for nonprofit organizations.
Called residents to perform surveys for Health and Dental Insurance companies.
5 months after starting as a telemarketer, I was promoted to Coach, which consisted of training and directing assigned teams in Sales.
June 2008, I was promoted to Human Resources Director.
Contacted lawyers and made inquiries concerning the rise and decline of penny stocks and bonds.
Contacted elderly clients regarding in obtaining insurance packets.
Provided information and advice concerning HomeTown Med Prescriptions.
Explain and process information to resolve problems concerning HomeTown Meds.
Identifies the need for prescription and status change of people and refers them to HomeTown Med offices who supply such services.
Promoted to sales after 9 months which allowed me to contact small business owners to provide them with resource packets to help further their business.
Interaction with the public in order to recruit people to conduct surveys which, in the future, determines what commercials, beverages and products are viewed on television and sold in stores.
Recruit people over the phone to conduct surveys.
Collected surveys and compiled statistical data.
Conducted interviews using Microsoft Word and other computer systems.
Interviewed people on the field to compile statistical data. The field consisted of various stores and venues.
2 months as an interviewer, i was given the opportunity to conduct surveys for large clients testing their products.
Promoted to perform duties in the office, such as filing, tallying, answering calls from clients and specific customers.
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