Experienced Operations Professional with over 10 years of experience in logistical planning. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Increased online community participation by 30% by creating retention activities in 90 days.
Designed aresearch portal to manage research requests and house final reports.
Conducted audit of Service Level Agreements usage metrics across the organization resulting in acost reduction of 20%.
Experiential qualitative training in IDI and focus group moderating.
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