consumer affairs specialist ii resume example with 9+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Master of Science degree in System Engineering; Solid background in System design, system infrastructures and system integration. Ability to communicate at multiple levels including internal and external stakeholders. Excellent skill in relationship building and demonstrated ability to collaborate with management level professionals and teams to ensure compliance with standards, performance, reliability, improvement, and overall organizational goal attainment and effectiveness.
  • In- depth knowledge of procedure of system development life cycle
  • Skilled using statistical analysis tools: SPC, Process capability metrics
  • Root Cause Analysis
  • Proven ability to handle project deadlines
  • Strong Problem solving skills
  • Possess excellent troubleshooting and analytical skills
  • Excellent Team Relationship
  • Technical Proficiency:
  • System development life cycle
  • System Architecture and System Integration
  • System Verification and Validation
  • Risk management experience
  • Knowledge of Reliability Analysis
  • Knowledge of Six Sigma
  • Experienced using Microsoft Office Suite, Visio
  • GMP guidelines and Practices
  • Familiarity using DOE
  • Experienced performing failure analysis
  • Experience of FMECA activities
  • Application of SPC methods
  • Experience using Lean ,5S
Education and Training
University of St. Thomas St. Paul, MN Expected in 05/2015 Master of Science : System Engineering - GPA : System Engineering 3.27
ITT Technical Institute of Technology Eden Prairie, MN Expected in 06 /2008 Bachelor of Science : Electronics & Communication Engineering - GPA : Electronics & Communication Engineering 3.6
Hennepin Technical College Brooklyn Park, MN Expected in 08/2003 Associate of Applied Science : Electronics Engineering Technology - GPA : Electronics Engineering Technology 3.22
, Expected in 04/2017 Training : - GPA :
University of St. Thomas , Expected in 12/2014 Reliability Analysis Medtronic Campus Fridley, MN Certificate Six Sigma Yellow Belt : - GPA :
Microchip Technology Incorporated - Consumer Affairs Specialist II
, , 11/2017 - Present
  • Performed applicable risk and root cause analysis using engineering quality problem solving techniques.
  • Performed Analysis and Investigation of failed devices in the field and provide feedbacks to customer about probable root cause.
  • Conducted risk assessments and escalates important issues for Corrective and Preventive Action eligibility.
  • Gathered and provided data by working with cross functional teams and customers to perform post market quality investigations and improve quality performance through initiating corrective and preventative action.
  • Documented quality investigations in compliance with FDA regulations and corporate reporting requirements.
  • Provided guidance in interpreting policies and corporate requirements for field service technicians.
Caterpillar - Technician III Manufacturing
Washington, DC, 04/2015 - 11/2015
  • Drove overall product and process improvements.
  • Performed duties required to support activities needed by Product Engineering, Operations AME, and Quality and Manufacturing Assurance teams.
  • Identified and analyzed product/process opportunities.
  • Plan, deploy, monitor and control process improvements.
  • Utilized Six Sigma Plus tools, Design for Manufacturing (DFM) tools to drive process improvement.
  • Ensure technical compliance with HS&E, OSHA regulations.
  • Provided direct support for unit cost management including Cost Savings, Quality Improvements, Cycle Time Reductions, Supplier Quality, Product Cost, Productivity, Escapes and First Pass Yields.
  • Supported the Quality Management System (QMS) policies and procedures.
  • Ensure correct tooling and factory test equipment are available and in use.
  • Support all internal and regulatory audits.
  • Supported the RMA group by identifying Root Cause Corrective Actions using processes such as Corrective Action Mistake-Proofing (CAMP).
  • Provided technical assistance to ensure improvements or achievement of AOP in the following: On-Time Delivery, PPM, Escapes, Cycle-time Reduction, and First Pass Yield.
  • Participated as a member of project teams (such as cost reduction, transitions, etc.).
Endologix - Manufacturing Engineer
Irvine, CA, 06/2014 - 11/2015
  • Implemented cost reduction project of ruler's calibration to ensure cost and compliance.
  • Implemented calibration and Maintenance training across factory.
  • Implemented and conducted training on the proper usage of quality labels.
  • Worked with project team to reduce compliance gaps to one percent.
  • Applied sound, systematic problem solving methodologies in identifying, prioritizing, communicating, and resolving calibration issues with vendors and internal.
  • Applied knowledge and experience working within an ISO 13485 or ISO 9000 environment.
  • Utilized calibration software system to track and record assignment and calibration history of measurement equipment.
SICK, INC - Sr. Manufacturing Engineering Technician
City, STATE, 08/2011 - 06/2014
  • Participated in Value stream mapping process of production to improve production efficiency and saved company $25,000.
  • Developed documentation and procedures in support of production processes and requirements.
  • Participated in product qualification reviews to improve production yield.
  • Provided support for manufacturing engineering that is geared towards continuous improvement, problem solving, corrective actions, and analysis.
  • Coordinated and trained production personnel on new processes and procedures.
  • Provided support for all continuous improvement efforts in operations that is geared towards cost reductions, increased reliability, and improved process capability.
  • Coordinated with, and provided information and technical support to all departments as appropriate and/or requested.
  • Provided regular feedback and works cooperatively with the engineering functions to improve product throughput and first time yield performance.
  • Participated on cross-functional teams that require coordinating with staff from continuation engineering, quality, production control, inventory, and purchasing.
  • Conducted detailed failure analysis to determine root cause of defective products.
analytical skills, calibration, continuous improvement, cost reduction, Delivery, documentation, failure analysis, functional, GMP, inventory, ISO, ISO 9000, market, Microsoft Office Suite, works, personnel, policies, problem solving, Problem solving skills, processes, process improvement, improve product, Proofing, purchasing, Quality, Quality Management, reporting, Risk management, Six Sigma, sound, SPC, statistical analysis, System Architecture, System Integration, technical support, technical assistance, test equipment, troubleshooting, Validation, Visio
Activities and Honors

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Resume Overview

School Attended

  • University of St. Thomas
  • ITT Technical Institute of Technology
  • Hennepin Technical College
  • University of St. Thomas

Job Titles Held:

  • Consumer Affairs Specialist II
  • Technician III Manufacturing
  • Manufacturing Engineer
  • Sr. Manufacturing Engineering Technician


  • Master of Science
  • Bachelor of Science
  • Associate of Applied Science
  • Training
  • Reliability Analysis Medtronic Campus Fridley, MN Certificate Six Sigma Yellow Belt

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