Self-starting professional with over 30 years of experience in all areas of customer service with a focus on operations management, global customer experience, along with customer engagement on social media. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Concentration around Eight Courses: (17.5 Units = 175 hours of instruction)
2019 - 2022 SOCAP Board Officer - Chair
2018 SOCAP Board Officer - Chair-Elect
2017 SOCAP Board Officer - Secretary
2015 - Present SOCAP International - Board of Directors
2012- 2015 President of SOCAP Chicago Chapter
2014 Chair of National Membership Committee for SOCAP International 2013 Vice Chair of Membership Committee for SOCAP International
2013 Customer Care News Magazine - Editorial Advisory Board Member
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