Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Customer-focused leader with 13+ years of cross-industry experience driving impactful IT initiatives across multiple channels.
Articulate communicator skilled in delivering insightful presentations and strengthening relationships with business partners, peers and senior leadership.
Proven project manager, mentor, trainer and manager of multidisciplinary teams in line with aggressive performance metrics.
Skills
Project Management
Strategic Planning
Hardware Conversions
Hardware Implementations
PCI, SOX and HIPAA Compliance
CRM & ERP
Software implementations
Help Desk Software
Problem Management
Hardware Life Cycle TCO
RF Systems, Software and Hardware
Process Design and Redesign
Resource Management
Managed Phone systems
Risk &Change Management
Active directory
Asset Management
Budgeting
Telecommunications
Call center
Change Management
Contract Negotiations
Purchasing
Vendor management
Disaster Recovery
Network Support
Risk Management
Issues resolution
Logistics management
Budget control
Contract negotiation
Procedure standardization
Experience
05/2019 to Current
Consulting ManagerFifty-Five – New York, NY,
Office relocation Project, Imaging 8500 Google Chrome Tablets, Sales support calls for security and switching
12/2011 to 04/2018
DIRECTORRwj Barnabas – Long Branch, NJ,
Strategic executive with expertise in Network, Operations, Project Management, Store Support, roll outs, upgrades, stabilization projects, encryption to eliminate PCI, HIPAA, SOX from scope, streamlining Networks for best customer experience, and the entire depth of how IT relates to an organization.
A logical thinker and strong communicator that leads by example and pulls the best from all employees to insure a team that performs at the highest levels.
Managed a team of between 5 and 20 direct reports and a team of hundreds of technicians working under those team leaders depending on ongoing projects.
Worked with Businesses on all aspects of implementing software, hardware, security and other day to day standards to ensure state of the art client positive experience.
Customer includes Education, Financial, Health, Government, high fashion, hospitality, specialty and large box retailers.
Outsourced and/or insourced, worked with Companies to decide best support for culture and environment, taking in consideration each customer's specific needs.
Created a metrics for every client and roll out to insure high visibility of status and expectations of each project.
Works with sales team to create all SOW's, account analysis and strategic alliances to secure relationship with client.
Create sales proposals for sales team to ensure commitments are within companies and/or partners core business profiles and deliverables are achievable.
Project managed process so timelines are met to ensure no proposal is delivered past scheduled deadlines.
Created reports from Salesforce and Zoho CRM for sales team to insure proper visibility to management team of successful marketing campaigns.
Managed CRM software reporting for call center.
Work with sales team to visit customers to secure complete picture on customers desired needs, plus lend my expertise to give possible alternative to better meet customer's needs.
Worked to implement a new Inventory system to replace an antiquated solution.
Implemented a cutting edge environment for Networks, Security, IT Support, and Telecommunications.
Cradle to grave project management to complete projects with desired results.
Vendor management for scheduled task, purchasing, sales and ensuring results met or surpassed expectations.
Developed and implemented a Staging and Imaging process from the ground up.
Imaged over 1 million systems and devices.
Worked with customers to insure ideal conditions for their environment.
Worked with the sales team to insure levels of service could be met and exceeded customer's expectations.
Manages millions of dollars in customer's inventory to insure timelines were met and exceeded.
Worked closely with company leaders to ensure business buy in of all projects and insure benefit fit companies' goal and budgetary guidelines.
Created a support team of 4 levels to insure if any emergencies were escalated in a timely fashion to the correct individuals so no surprises were given to executives and that a resolution was implemented in a timely fashion.
Worked with software vendor to stabilize software, once software passed QC, rolled out over 30,000 systems in a one-year period.
Ran project from beginning to end visiting locations to ensure documentation and process met expectations.
Worked with over 50 companies and cultures to insure our solution fit company's timelines and expectations on deployments.
Created ROI's on time and cost of all projects and met or bet all expectation.
Worked with merchant systems to create Point to Point encryption to eliminate virtually all credit cards from scope of PCI audits.
Had only positive feedback from customers about service levels that exceeded former vendors.
Created all Documentation for technicians, store personnel, corporate personnel about how to install, fix and adjust environment without compromising security or stability.
04/2000 to 11/2011
SENIOR IT OPERATIONS MANAGERWabtec Corporation – Brenham, TX,
Directed the IT Operations department with approximately 30 full-time employees supporting over 6000 employees in over 668 locations.
Areas of responsibilities includes POS Help Desk, Network Support, Desktop Support, DBA of SQL and Oracle, Ecommerce support, Asset Management, Telecom, Project Management, Night Operations, Contract Negotiations, Purchasing of IT equipment, services and software, PCI standards and SOX compliance.
Designed and implemented a National Data network for over 668 locations to simplify administration and provide class of service for emerging applications (Store Portal, Polling, Credit card Authorization, Time and Attendance, Digital Signage, ELearning and other memory/network intensive applications).
In the process of designing and implementing a T1/Fiber network to upgrade existing infrastructure to leverage enterprise support for new initiatives and to increase reliability.
Setting up the company for VOIP and in store KIOSK as well as interactive smart phone applications.
Implemented with Oracle CRM and other software packages, refined user interface to ensure user buy in and help streamline functionality.
Served as corporate contact for internal and external audit groups.
Ensured the IT organization was compliant with SOX and PCI requirements.
Helped develop general computing controls and migration controls to resolve audit observations.
Collaborate with executive management and business partners to evaluate and prioritize new technology and enhancements from an IT perspective.
Created a project plan and implemented the project plan for those new technologies and enhancements.
Worked closely with Store Operations, Marketing, Risk Management, Finance, Distribution, Real Estate, Legal and Internal Audit.
Ensure standard methodologies and processes are followed throughout department.
Assist in the generation of policies and procedures such as Security Policy and IT Disaster Recovery Policy.
Manage Infrastructure Upgrade Project to lay down the foundation for new enterprise applications.
The projects consisted of a refresh of POS hardware, network upgrades, printer technology upgrade, desktop application upgrades, active directory, SAN's, Blades and created a 5 year technology cycle for all IT infrastructure to insure network stability.
All projects were completed on time and in budget.
04/1996 to 12/1999
CONSULTING MANAGERFifty-Five – New York, NY,
Managed approximately 200 AS400 units, evaluated viability during merger and acquisition growth, units that did not meet minimum standards were refurbished to good condition, wiped of all data and sold off.
Units that did meet standards were evaluated to place in an office that met future growth metric.
Managed all hardware, switches, routers, PC's, printers and other hardware to evaluate viability in environment.
Created Image for corporate users and managed image by device.
Repaired or had repaired all computer devices.
Corporate users were 800, managed movement and inventory of all equipment around 15 building campus.
Education and Training
Expected in 05/1981
BA: Theology PB COLLEGE - Portland, OR, GPA:
Expected in 04/1986
Associate of Science: ELECTRONICS AND COMPUTER SCIENCES American Technical Institute - Midway City, CA, GPA:
Expected in 05/1999
Associate of Science: Computer Science Computer Education Institute - Lake Forest, CA, GPA:
Accomplishments
Data Center relocation, Desktop relocation Projects, Register complete replacement, SOX documentation, testing and certification, PCI testing, documentation and implementation, In-sourcing Help Desk, Outsourcing Help Desk, Site Survey evaluations for multiple sites, Rolled out CRM and ERP system, Payroll System with Time clocks, Disaster Recovery from concept to implementation with over 90 other projects.
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