Experienced sales associate with 20+ years in consultative sales. highly professional with extensive training in sales and merchandising. Focused on outstanding customer service by providing the best solutions to a customer's wants and needs.
Consultative selling techniques
Customer communication skills
Technology and math strengths
Reliable and efficient
Creative and intuitive
Bachelor of Science: Aerospace Engineering1992University of Alabama-
Consultative Selling Associate09/1994 to 07/2016 Sears Holding Co. – Little Rock, AR
Large appliance sales including refrigerators, freezers, washers, dryers, ranges, ovens, dishwashers, microwaves, water heaters, and vacuums.
Consumer electronic sales including televisions, home theater and stereo systems, digital cameras, camcorders, computers, and cell phones.
Mattresses including bed frames and adjustable bases.
Consistently met or exceeded Master Protection Agreement, credit application, and Purchase Protect monthly sales goals.
Set up delivery and installation services.
Accepted and processed returns and exchanges.
Performed credit applications and processed payments.
Setup and take down of price and merchandise signing, displays, plan-o-grams, and bulk stacks including the building and breakdown of display fixtures.
Performed merchandise re-stocking and out-of-stock scans to update inventory.
Instructed new hires and gave feedback to management staff on sales and promotions.
Provided after sales support for customer issues including technical support and instruction, delivery, and installation.
AFIS Fingerprint Technician10/1994 to 11/1994 Arkansas State Police – Little Rock, AR
Live fingerprint analysis, data entry, and cataloging.
Graduate Research Assistant01/1994 to 05/1994 University of Alabama – Tuscaloosa, AL
Performed trajectory and optimization analyses of proposed booster and upper stage launch vehicles for Davis Aerospace.
Co-authored AIAA (American Institute of Aeronautics and Astronautics) paper titled "Four Easy Steps to Reusable Launch Services" on results of trajectory analyses.