At a tiny software startup, with no prior experience, I persuaded the founders I'd be an reliable first hire and took on the pressing task to produce the online help system and product user manuals needed to close on pending 5M+ in enterprise deals with Fortune 1000, which put Success Factors, now a $300M company, on the road to success.
Project Managed the purchase and implementation of $100,000 CRM, spearheaded the inter-departmental process and systems integration, to optimize overall customer experience and service excellence with Fortune 1000 clients.
* Creative Consulting * Brand Development * Personal Coaching.
* CRM Implementation * Project Manager * Customer Experience
* Presales Support * Product Support * Customer Experience
* TV ads * Sizzles
* Live TV Variety Shows * Live Concerts
Elementary proficiency in Spanish and German.
Ad Agency, Adobe CS, Adobe Premiere, Analysis, Art Direction, Audio Production, Avid, Brand Development, Budgets, Copyediting, Copywriting, Call Center, CMS, CRM, Cubase, Customer Experience, Customer Support, Enterprise IT Implementations, Framemaker, German, Grants, GUI Design, Implementation Managing, Indesign, Journalism, Lighting Design, Managing, MS Office, Newsletters, Online Help Author, Onyx, Oracle, Pagemaker, Peoplesoft, Personal Coaching, Photovideo Camera Operator, Problem-solving, Producing, Product Development, Product Development, Product Support, Program Development, Proposals, Protools, Publisher, QA, Radio Reporting, Research, Robohelp, Solutions Consulting, Spanish, SQL, Stage Technician, Strategy Consulting, Systems Analysis, Technical Support, Technical Writing, Technology Procurement, Trouble-shooting, TV Studio Live Broadcast Production, User Manuals, Video Production, Video Editing, Videography, Wordsmithing, Writing
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