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Conservatorship Worker Resume Example

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CONSERVATORSHIP WORKER
Professional Summary
Bilingual English/Spanish Social Service professional with 11 years of working knowledge in business operations including Case Management, Human Resources and Compliance Review. Enthusiastic professional eager to contribute to team success through problem solving, building relationships and streamlining processes.
Skills
  • Leadership
  • Interviewing
  • Teamwork
  • Decision Making
  • Task Planning
  • Analytical
  • Agency
  • Attorney
  • Benefits
  • Conferences
  • Clients
  • Client
  • Decision Making
  • Documentation
  • Human Resources
  • Leadership
  • Legal
  • Director
  • Market
  • Mediation
  • Nursing
  • Policies
  • Profit
  • Progress
  • Rapport
  • Recruitment
  • Research
  • Safety
  • Scheduling
  • Spreadsheet
  • Supervisor
  • Teamwork
  • Phone
Work History
Conservatorship Worker, 11/2018 to Current
Department of Family and Protective Services – Houston, TX
  • Lead contact for court hearings, court mediation, permanency conferences, and family group conferences for assigned caseloads.
  • Attend court hearings, including providing court reports, testifying, and preparation before court for review by Judge to determine recommendations/mandates of the case.
  • Built solid and trusting rapport with children and families, fostering trust, and communication to meet case needs.
  • Provide monthly case findings to the Conservatorship Supervisor for the Program Administrator and Program Director to review.
  • Interview and research client's compliance progress including criminal background check, drug screening, and employment status and provide findings to the assigned Case Attorney.
Adult Protective Services Specialist, 11/2017 to 11/2018
Department of Family and Protective Services – Houston, TX
  • Reduced monthly caseloads by 10% through accurate documentation, investigations, and follow-ups.
  • Interviewed victims and collaterals of alleged abuse, neglected, and exploited elders to make safety recommendations based on State of Texas regulations.
  • Developed action plans for long-term or temporary care for emergent situations and created individualized service plans to meet adult client needs.
  • Completed and filed legal documents in the court system including Guardianship petitions and Adult Protective orders.
Eligibility Services Worker, 10/2014 to 11/2017
State of Connecticut- Department of Social Services – Waterbury, CT
  • Appointed as Subject Matter Expert regarding all eligibility requirements for long-term services unit.
  • Collaborated with applicants, external agencies, attorneys, medical providers, and nursing home staff to follow up on required documents for case approval/denial process.
  • Research submitted applicant documents for fraud review and reported findings to Eligibility Services Supervisor for approval or denial of the Medicaid eligibility application.
  • Prepared detailed summaries and was representative on behalf of the agency in the Fair Hearings process.
Eligibility Services Worker, 10/2012 to 10/2014
State of Connecticut- Department of Social Services – Waterbury, CT
  • Nominated to join Cadre team for the department's CONNECT Eligibility Services Management System rollout.
  • Mentored new hire trainees on eligibility policies and procedures, case management documentation process, and ensured adherence to agency mission statement.
  • Point of contact for clients in the benefits center to provide the status of application including; missing documents and completed accurate updates to case records.
  • Initiated procedures to grant, modify, deny, or terminate eligibility for various assistance programs.
Human Resources Assistant, 04/2010 to 10/2012
Community Renewal Team, INC – Hartford, CT
  • Designed a KPI (Key Performance Indicator) spreadsheet to track open position status, and interview schedules/statuses, and provided weekly communication to the Human Resources Director.
  • Directed human resources efforts, including recruitment, phone screening, scheduling, training, new employee orientation, and background checks.
  • Led employee exit interview process and documented findings for Human Resources Director's review.
  • Researched and analyzed job market compensation for competitiveness across the non-profit industry.
Education
Master of Arts: Organizational Management, 01/2012
Ashford University - Clinton, IA
Bachelor of Science: Management, 12/2009
Post University - Waterbury, CT
Work History
Conservatorship Worker, 11/2018 to Current
Department of Family and Protective Services – Houston, TX
  • Lead contact for court hearings, court mediation, permanency conferences, and family group conferences for assigned caseloads.
  • Attend court hearings, including providing court reports, testifying, and preparation before court for review by Judge to determine recommendations/mandates of the case.
  • Built solid and trusting rapport with children and families, fostering trust, and communication to meet case needs.
  • Provide monthly case findings to the Conservatorship Supervisor for the Program Administrator and Program Director to review.
  • Interview and research client's compliance progress including criminal background check, drug screening, and employment status and provide findings to the assigned Case Attorney.
Adult Protective Services Specialist, 11/2017 to 11/2018
Department of Family and Protective Services – Houston, TX
  • Reduced monthly caseloads by 10% through accurate documentation, investigations, and follow-ups.
  • Interviewed victims and collaterals of alleged abuse, neglected, and exploited elders to make safety recommendations based on State of Texas regulations.
  • Developed action plans for long-term or temporary care for emergent situations and created individualized service plans to meet adult client needs.
  • Completed and filed legal documents in the court system including Guardianship petitions and Adult Protective orders.
Eligibility Services Worker, 10/2014 to 11/2017
State of Connecticut- Department of Social Services – Waterbury, CT
  • Appointed as Subject Matter Expert regarding all eligibility requirements for long-term services unit.
  • Collaborated with applicants, external agencies, attorneys, medical providers, and nursing home staff to follow up on required documents for case approval/denial process.
  • Research submitted applicant documents for fraud review and reported findings to Eligibility Services Supervisor for approval or denial of the Medicaid eligibility application.
  • Prepared detailed summaries and was representative on behalf of the agency in the Fair Hearings process.
Eligibility Services Worker, 10/2012 to 10/2014
State of Connecticut- Department of Social Services – Waterbury, CT
  • Nominated to join Cadre team for the department's CONNECT Eligibility Services Management System rollout.
  • Mentored new hire trainees on eligibility policies and procedures, case management documentation process, and ensured adherence to agency mission statement.
  • Point of contact for clients in the benefits center to provide the status of application including; missing documents and completed accurate updates to case records.
  • Initiated procedures to grant, modify, deny, or terminate eligibility for various assistance programs.
Human Resources Assistant, 04/2010 to 10/2012
Community Renewal Team, INC – Hartford, CT
  • Designed a KPI (Key Performance Indicator) spreadsheet to track open position status, and interview schedules/statuses, and provided weekly communication to the Human Resources Director.
  • Directed human resources efforts, including recruitment, phone screening, scheduling, training, new employee orientation, and background checks.
  • Led employee exit interview process and documented findings for Human Resources Director's review.
  • Researched and analyzed job market compensation for competitiveness across the non-profit industry.
Skills
  • Agency, Attorney, benefits, conferences, clients, client, Decision Making, documentation, Human Resources, Leadership, legal, Director, market, mediation, nursing, policies, profit, progress, rapport, recruitment, Research, safety, scheduling, spreadsheet, Supervisor, Teamwork, phone
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    Resume Overview

    Companies Worked For:

    • Department of Family and Protective Services
    • State of Connecticut- Department of Social Services
    • Community Renewal Team, INC

    School Attended

    • Ashford University
    • Post University

    Job Titles Held:

    • Conservatorship Worker
    • Adult Protective Services Specialist
    • Eligibility Services Worker
    • Human Resources Assistant

    Degrees

    • Master of Arts : Organizational Management , 01/2012
      Bachelor of Science : Management , 12/2009

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