Well qualified management professional with fifteen plus years of experience. Versatile office management skills and proficiency in Microsoft office programs. Effective communicator, problem solver, planner and forward thinker who readily adapt to change in order to achieve effective results. Experienced with diverse population striving for a position that will allow my diversity of office experience continue to grow. I am also an instructor of various courses.
Summary of Skills
Account management
Accounts Payable/ Receivable
Creative Problem Solving
Customer Needs Assessment
Multi-Task Management
Product management
Conflict resolution
Accomplishments
Data Verification
Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.
Originated, coordinated and managed General, Protective, Visual, Notification Preference and Neuroleptic Consents Oversaw facility consent process which continued to meet established guidelines of Medicare.
Served as liaison between individual's Authorize Representatives and facility to ensure consents were received and returned in a timely manner resulted in zero deficits with Medicaid.
Developed spreadsheets to ensure all consents were coordinated and sent out in timely manner to maintain valid consents.
Scheduled meetings with managers and physicians to communicate change of Authorized Representative to ensured information available to courts, documents were sent and returned in timely manner resulting in continued uninterrupted medical care to the individual.
Exercise independent judgment of tasks keeping Director of Nursing abreast through weekly reports.
Data Technician, 01/1997 - 01/2006 – Crystal, MN,
Managed and maintained training records database for agency 1300 employees Managed new employees and their time to determine leave accrual and loss time, saving the agency funds.
Distributed data pertaining to the Annual Plan Mandated and Recurring Training to managers and supervisors increased overall agency standards and compliance for Medicaid.
Assisted Information Technology Department with the development of user friendly database.
Oversaw department training coordinators platform hour ensuring equal platform hours.
Created PowerPoint presentation for adjunct faculty enhanced teaching components.
Coordinated training workshops and quarterly graduation ceremonies.
Taught CPR/FA training kept facility in compliance with required Medicaid standards.
Appointment Scheduler, 01/1994 - 01/1996 Department Of Agriculture – Raleigh, NC,
Oversaw the schedulers in a multi-specialty physician practice insuring appropriate appointment schedule Coordinated and scheduled new routine and minor illness appointments, patients seen by physician in a timely manner.
Trained new employees resulting in patient greeted with outstanding customer service.
Created the department staff bi-weekly work schedule achieved staff satisfaction.
Formatted physician's automated schedule on as needed basis, patients were not inconvenience.
Communicated with diverse population created patient satisfaction.
Provided practice information to patients created knowledge of practice in community.
Prioritized workload in high volume office resulting in effective and efficient office use.
Business Manager, 01/1991 - 01/1994 Minnesota Urology, Pa – City, STATE,
Managed home health care agency financial and Nursing aspect of the company Processed account receivables and payables created improved revenue flow for the company.
Processed Medicaid, insurance and third party billing as a result reimbursement in timely manner.
Tracked employees leave hours employees proper compensated for vacation leave.
Communicated with Medical vendors to resolve any billing discrepancy preventing financial loss to company.
Created students charts with accuracy resulting in student information to be filed in a timely manner.
Coordinated Nurse Aide classes and facilitated testing for CNA licensure reduced agency training cost.
Education
Associates: Science/Business Administration, Expected in - Richard Bland College - , GPA: Magna Cum Laude Science/Business Administration Magna Cum Laude
Bachelor of Arts: Business Administration (Management), Expected in - Saint Leo University - , GPA: Cum Laude Business Administration (Management) Cum Laude
Bachelor of Religious Education: , Expected in - American Institute for Advance Biblical Studies - , GPA: Summa Cum Laude Summa Cum Laude
American Heart Association Heartsaver CPR/First Aid Instructor: , Expected in - - , GPA:
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School Attended
Richard Bland College
Saint Leo University
American Institute for Advance Biblical Studies
Job Titles Held:
Consent Coordinator
Data Technician
Appointment Scheduler
Business Manager
Degrees
Associates
Bachelor of Arts
Bachelor of Religious Education
American Heart Association Heartsaver CPR/First Aid Instructor
