Retail Sales Associate offering 4 years experience in retail customer service and inventory management. Reliable team player and strong communicator who enjoys helping customers find the devices and accessories to suit all of their daily needs.
Skills
Customer-oriented
Active listening skills
Consistently meets sales goals
Four years experience in retail sales
Computer literate
Upselling techniques
Merchandising
Stocking
Maintaining the security of time sensitive product and signing
Skilled and creative problem solver
Proficient in MS Office
Personable
Motivated team player
Natural leader
Multi-line phone talent
Inventory control
POS systems knowledge
Reliable and punctual
Excellent communication skills
Cash register operations
Work History
WalmartConnections Center Sales Associate | Coventry, RI | September 2009 - October 2013
Worked in several departments over the years, gaining experience and knowledge in the duties of a: Phone Operator, Fitting Room Attendant, Apparel, Jewelry, Entertainment Electronics, Photo lab, and most recently Cell Phone Sales Associate)
Welcomed customers into the store and helped them locate items.
Stocked and replenished merchandise according to store merchandising layouts
Maintained established merchandising standards, including window, sales floor and promotional displays.
Determined customer needs by asking relevant questions and listening actively to the responses.
Answered customer telephone calls promptly and in an appropriate manner.
Supervised and directed all merchandise and shipment processing.
Actively pursued personal learning and development opportunities.
Worked with the management team to implement the proper division of responsibilities.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Mentored new sales associates to contribute to the store's positive culture.
Followed merchandising guidelines to present visually appealing displays.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Processed post paid contracts and prepaid/postpaid services for 8 major cell phone companies as well as the sales of accessories and product care plans.
Communicated with carrier representatives in person, and via phone/email/text to ensure compliance.
Education
High School DiplomaGeneral StudiesCoventry High SchoolCoventry, RI | 2008
3.0 GPA
Vice President of the Science Club and founder of the school paper recycling program
1st chair clarinetist in Advanced Concert Band and solo baritone saxophonist in the Advanced Jazz Band
