Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Retail Sales Associate offering 4 years experience in retail customer service and inventory management. Reliable team player and strong communicator who enjoys helping customers find the devices and accessories to suit all of their daily needs.

  • Customer-oriented
  • Active listening skills
  • Consistently meets sales goals
  • Four years experience in retail sales
  • Computer literate
  • Upselling techniques
  • Merchandising
  • Stocking
  • Maintaining the security of time sensitive product and signing
  • Skilled and creative problem solver

  • Proficient in MS Office
  • Personable
  • Motivated team player
  • Natural leader
  • Multi-line phone talent
  • Inventory control
  • POS systems knowledge 
  • Reliable and punctual
  • Excellent communication skills
  • Cash register operations 

Work History
08/2009 to 09/2013 Connections Center Sales Associate Walmart | City, STATE,

  • Worked in several departments over the years, gaining experience and knowledge in the duties of a: Phone Operator, Fitting Room Attendant, Apparel, Jewelry, Entertainment Electronics, Photo lab, and most recently Cell Phone Sales Associate) 
  • Welcomed customers into the store and helped them locate items. 
  • Stocked and replenished merchandise according to store merchandising layouts
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Supervised and directed all merchandise and shipment processing.
  • Actively pursued personal learning and development opportunities.
  • Worked with the management team to implement the proper division of responsibilities.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Mentored new sales associates to contribute to the store’s positive culture.
  • Followed merchandising guidelines to present visually appealing displays.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Processed post paid contracts and prepaid/postpaid services for 8 major cell phone companies as well as the sales of accessories and product care plans.
  • Communicated with carrier representatives in person, and via phone/email/text to ensure compliance. 

Expected in 2008 High School Diploma | General Studies Coventry High School, Coventry, RI GPA:
  • 3.0 GPA
  • Vice President of the Science Club and founder of the school paper recycling program
  • 1st chair clarinetist in Advanced Concert Band and solo baritone saxophonist  in the Advanced Jazz Band

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School Attended

  • Coventry High School

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  • Connections Center Sales Associate


  • High School Diploma

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