connections associate resume example with 8+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Healthcare Administration major (3.5 GPA) currently attending Southern New Hampshire University, with 10 years of work experience. Aiming to leverage a proven knowledge of conflict resolution, customer communications, and records management skills to successfully fill the Customer Service role at your company. Frequently praised as adaptable by my peers, I can be relied upon to help your company achieve its goals.

Seasoned Correctional Officer familiar with problem-solving tools and crisis management techniques necessary to be effective in prison environment. Dedicated to safety, results-oriented planning and streamlining protocols for efficiency.

Dedicated and hardworking professional with experience in Customer Service and. Skilled in team leadership, training and development, as well as the development and implementation of programs and protocols. Offering an ability to work both independently and as a collaborative member of a team to improve processes and meet organizational goals.

  • Administrative functions
  • Advertising
  • Apt
  • Balance
  • Billing
  • Cash register
  • Com
  • Contracts
  • Doors
  • Financial
  • Funds
  • Inspect
  • Insurance
  • Inventory
  • Letters
  • Money
  • Window
  • Weapons
  • NHS
  • Policies
  • Real Estate
  • Receiving
  • Recording
  • Sales
  • Tables
  • Trained in defensive tactics
  • Excellent problem solver
  • Observation
  • File and record maintenance
  • Restraint techniques
  • Crisis management
  • Armory and key control
  • Ethical standards of conduct
  • Behavioral disorders familiarity
  • Occupational hazards and safety precautions
  • Non-violent intervention
  • Inmate rights
  • Evidence preservation
Education and Training
Hearne High School Hearne, TX Expected in 2012 High School Diploma : - GPA : GPA: 3.82, Valedictorian Extracurricular Activity: National Honor Society (NHS), FCCLA
Southern New Hampshire University Hooksett, NH Expected in 06/2022 Bachelor of Science : Healthcare Administration - GPA :

GPA: 3.5

Walworth County Judicial Center - Connections Associate
Delavan, WI, 03/2015 - Current
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Take inventory or examine merchandise to identify items to be reordered or replenished.
  • Pack customer purchases in bags or cartons.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Receive, open, unpack and issue sales floor merchandise.
  • Clean display cases, shelves, and aisles.
  • Transport packages to customers' vehicles.
  • Stamp, attach, or change price tags on merchandise, referring to price list.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
  • Start new contracts and activate cellular devices for customers thru cellular companies such as Verizon, At&t< Sprint, etc.
Goodwill Seattle - Correctional Officer
Bainbridge Island, WA, 08/2016 - 05/2019
  • Conduct head counts to ensure that each prisoner is present
  • Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence
  • Inspect conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes
  • Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities
  • Search prisoners and vehicles and conduct shakedowns of cells for valuables and contraband, such as weapons or drugs
  • Use weapons, handcuffs, and physical force to maintain discipline and order among prisoners
  • Guard facility entrances to screen visitors
  • Settle disputes between inmates
  • Drive passenger vehicles and trucks used to transport inmates to other institutions, courtrooms, hospitals, and work sites
  • 3700 Plainsman Ln Apt 32 Bryan, TX, 77802 (XXX) 574-9992
Kane's Furniture - Customer Service Associate
Tampa, FL, 07/2014 - 12/2014
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Answer customer questions regarding problems with their accounts.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
  • Receive payments and post amounts paid to customer accounts.
  • Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
BROOKSHIRE BROTHERS - Customer Service Representative
City, STATE, 04/2010 - 07/2012
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Cash checks, sale money orders, assist in the receiving and transferring of funds, prepare bank deposits, and balance safes for the entire store.
Activities and Honors

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Resume Overview

School Attended

  • Hearne High School
  • Southern New Hampshire University

Job Titles Held:

  • Connections Associate
  • Correctional Officer
  • Customer Service Associate
  • Customer Service Representative


  • High School Diploma
  • Bachelor of Science

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