configuration manager resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
  • Amazon AWS SysOps VMware vSphere: Install, Configure, Manage [V5.5/V6 & V6.5] VMware Horizon View 6/7: Install, Configure, Manage [V6.0 & V7.0] Citrix XenApp/XenDesktop 7.5/7.6/7.8 Microsoft Server: 2016.
Professional Experience
01/2013 to 01/2016
Configuration Manager Leidos Holdings Inc. , ,
  • Microsoft Office 365 Azure: Implementing Microsoft Azure Infrastructure Solutions (70-533) CCNA Routing & Switching 200-125 Cisco Security Manager v4 WatchGuard CompTIA Security+ /SSCP Veeam v8/9/9.5 WireShark Experience 1-800-Flowers (Project-Weekends Only.
01/2016 to 12/2016
Network Admin Level 1 & Security Admin Level 1 City, STATE,
  • Cisco Security Manger 4.10 Create, Edit & Modify ACL Rules in CSM 4.10 MAC Address Filtering Allow or Deny a Select Host to Access the Network Allow Access to a Range of Contiguous IP Addresses Deny Telnet Traffic, FTP Traffic (TCP, Port 23) Allow Only Internal Networks to Initiate a TCP Session Allow FTP Traffic (Active FTP) & FTP Traffic (Passive FTP) Allow HTTP, Telnet, Mail, POP3, FTP, DNS, Pings (ICMP) Permit Routing Updates Debug Traffic Based on ACL.
01/2014 to Present
Security & Network Engineer NA City, STATE,
  • Create and deploy Wi-Fi system solutions company wide Design a network at 2 company locations (installing switches, servers, phones, computers and deploying polices) Perform installation and maintenance of switches, routers, and servers Provide technical support for approximately 430 end users Manage network flow and monitor usage; install and maintain network printers Create and plan network layouts using eDraw software Perform routine security checkups to ensure files remain confidential Install upgrades and anti-virus software; manage Active Directory; configure Server 2008 Administer weekly firewall checkups and data backups Deploy Server 2012 R2 Data center, VMs (Hyper-V 2012), VDI (VMware ESXi), DevonIT VDI Blaster for RDP connections company wide Create VHD and VHDX, vSwitches with NIC Teaming, VMs (VMware - vSphere 5.5/6.0/6.5) and, manage VMs (VMware - Horizon View) Provision and Administer Hyper-V hosts, Guest OS with SCVMM 2012 SP1 admin console.
  • Building new servers daily in legacy VMware from 2003 to 2008, and Hyper-V for applications those are ready to move to new Dynamic Data Center.
  • Installed of VMware tools on virtual machine like Windows and Linux Used VMware vCenter, created DataCenter Environment by creating VMware clusters, adding ESX hosts in clusters Assisting in planning and implementation of virtual environment Clean up the environment from time to time by deleting the temporary VM's.
  • Coordinate and test with different teams for new VLAN's, Storage & Capacity.
  • Responsible for creating and assigning of Virtual Desktops.
  • Assigning the Virtual Machines & Virtual Desktops to the correct Resource Pools.
  • Assign and Un-assign users from Virtual Machines.
  • Troubleshooting and accessing the VSphere Console to resolve the issues, check logs, export logs and put details of each Virtual Machine.
  • Provide Level 3 of Desktop Support and take care of the Open Tickets using Spiceworks.
  • Experienced with Microsoft Exchange Server 2010 & 2013: Setup and configure, create mailbox, limit and increase mailbox space, manage archives in outlooks, etc.
  • Expertise in remote control, patch management, software distribution, operating system deployment, network access protection, and hardware and software inventory using System Center Configuration Manager (SCCM).
  • Experience in automating daily admin task with PowerShell 2.0 and above.
  • Basic knowledge of Distributed File System (DFS) & how to Troubleshoot it Basic knowledge of WatchGuard Firewall Systems (Install, Create Rules, Traffic Monitor & Flow Control).
01/2011 to 01/2013
Tech Support/Help Desk Support The Trans Group Hyper-V, VMware & Citrix City, STATE,
  • Provided technical assistance and support for issues related to computer systems, hardware, and software.
  • Performed troubleshooting for end users and ran diagnostic programs to resolve computer issues.
  • Performed data back up and computer repair.
01/2009 to 01/2010
Security Guard/Helpdesk U.S. Globe Computers , , Jamaica
  • Responded to emergency situations requiring security assistance, screened passengers in an efficient manner prior to admittance, and ensured the enforcement of all rules and regulations.(1x Per Week As Required by company to reforms security guard duty) Preformed Level 1 Helpdesk Duties (Password Change, Support Desktops & Troubleshoot network problems) Utilize and maintain the helpdesk tracking software Log all help desk interactions in detail with user name, location, contact numbers, and details of problem like computer name, printer make/model, and other information to assist in resolution.
  • Diagnose and resolve technical hardware and software issues Research questions using available information resources Diagnose and resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users and assist with any troubleshooting steps needed.
  • Advise user on appropriate action Follow standard help desk procedures Document internal procedures Assist with onboarding of new users Clean up computers and maintain stockroom.
Expected in Dec. 2013 to to
Internetwork Engineering Certificate:
PC Age Career Institute - Jersey City, NJ
Completed a comprehensive hands-on training program on installation, administration, and troubleshooting of Active Directory-based networks, including services such as DNS, WINS, DHCP. ** Earned 39 credits towards
Expected in to to
Associates Degree: IT
Thomas Edison State College - ,
Active Directory, anti-virus, Basic, CCNA, Cisco, computer peripherals, hardware, computer repair, Desktops, DHCP, DNS, Edit, Firewall, FTP, help desk, HTTP, inventory, IP, Local Area Networks, LAN, Linux, MAC, Access, Microsoft Exchange Server, Mail, Microsoft Office, Windows, network printers, Network, Networks, NIC, OS, operating system, POP3, printer, Research, routers, Routing, servers, switches, technical support, Desktop Support, technical assistance, phones, Telnet, Troubleshoot, Troubleshooting, upgrades, View, VM, VMs, WAN

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Resume Overview

School Attended

  • PC Age Career Institute
  • Thomas Edison State College

Job Titles Held:

  • Configuration Manager
  • Network Admin Level 1 & Security Admin Level 1
  • Security & Network Engineer
  • Tech Support/Help Desk Support
  • Security Guard/Helpdesk


  • Internetwork Engineering Certificate
  • Associates Degree

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