LiveCareer-Resume

concierge staff member resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Personable Concierge with exceptional qualifications in hospitality management. Dedicated to excellence and well-versed in knowing my job and the building. Engaging professional with top-notch skills in issue resolution and facilitating guest and tenants satisfaction. I also respond to guest and tenants requests and complaints with immediate information and resolutions. I am a dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. I am flexible a hard worker and I am ready to learn and contribute to team success. I am a dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.

Skills
  • VIP services
  • Management interaction
  • Hospitality
  • Training and mentoring
  • Community relations
  • Sales
  • Project oversight
  • Team building
  • Reliable and trustworthy
  • Decision-making
  • People skills
  • Relationship building
Experience
Concierge Staff Member, 01/2021 - Current
Hitt Los Angeles, CA,
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
  • Rectified volatile situations quickly through active listening and effective communication.
  • Welcomed clients and offered to assist with setting up spa treatments and restaurant reservations.
  • Scheduled deliveries of flowers, gifts, and balloons and made guest reservations for spa services and dining.
  • Managed transportation arrangements to and from airport, train station and local events for visitors.
  • Facilitated research of local venues, restaurants and visitor spots per guest requests.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Construction Assistant, 04/2009 - Current
University Of Utah Centerville, UT,
  • Moved supplies and tools to site areas to keep work moving smoothly.
  • Operated equipment and tools safely to carry out efficient project work.
  • Visited project sites to evaluate progress and respond to customers' concerns.
  • Monitored on-site supply inventory and reported potential shortages to reduce downtime.
  • Partnered closely with senior construction crew members to support skilled work.
  • Notified supervisors of faulty operations and defective materials.
  • Addressed and resolved on-site problems to keep teams on-task and avoid development of larger concerns.
Concierge Assistant Supervisor, 01/2013 - 01/2020
First Services Residential City, STATE,
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Rectified volatile situations quickly through active listening and effective communication.
  • Arranged childcare services for guests.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Assistant , 08/2000 - 11/2009
Tate & Tate City, STATE,
  • Greeted clients, assisting operations by performing entrance interview tasks to determine need.
  • Managed phone calls from clients during executives' absences and delivered informative answers to questions.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Scheduled conferences and made hotel, airfare and ground transportation arrangements and reservations.
  • Coordinated resources, documents and schedules to meet challenging deadlines.
  • Maintained positive working relationship with fellow staff and management.
  • Communicated with customers regarding the processes to maintain satisfaction.
  • Contributed to the building success by accurately coordinating records, supplies and paperwork.
Education and Training
High School Diploma: , Expected in 06/1995
-
Southwestern High School - Baltimore, MD,
GPA:
Status -
CNA: , Expected in 03/1998
-
America Care Nursing School - Baltimore, MD,
GPA:
Status -
: Photographic, Film, And Video Technology, Expected in 06/2009
-
Strafford - Baltimore, MD,
GPA:
Status -

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Resume Overview

School Attended

  • Southwestern High School
  • America Care Nursing School
  • Strafford

Job Titles Held:

  • Concierge Staff Member
  • Construction Assistant
  • Concierge Assistant Supervisor
  • Assistant

Degrees

  • High School Diploma
  • CNA

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