High-energy concierge focused on promoting customer satisfaction through exceptional service. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations. Courteous and professional with a great sense of humor.
01/2016 to Current
ConciergeHyatt Regency － Chicago, IL
Assisted guests with any special requests during their visits.
Recommended top dining and entertainment options for guests in the downtown.
Answered department telephone calls within three rings, using correct salutations and telephone etiquette.
Delivered requested items to guests' rooms.
Referred guests to top dinning , entertainment and recommended attractions in the downtown Chicago area.
Recorded guest comments or complaints, referring customers to managers as necessary.
10/2015 to Current
ConciergeLaramar － Chicago, IL
Recommended top dining and entertainment options for residents.
Handled customer complaints personally to verify they were properly handled.
Monitored common areas for cleanliness and safety.
Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
Notified property manager when change in existing tenants circumstances might affect continued eligibility.
Maintained tenant relations with regular tenant visits and phone calls.
Acted as liaison between management and tenant during build-out phase of tenant suite.
06/2015 to 01/2016
Front DeskJW Marriott- Spa at JW － Chicago, IL
Hosted guest towards their specific needs when making reservations and offered multiple treatment bookings and up-sells.
Maintained spa appointment calendar, organized service provider's treatment appointments using spa software, such as Spa Soft.
Communicated all charges, cancellations and additions to spa team members.
Performed accounting duties, such as recording daily cash flow, preparing and balancing bank deposits and generating financial statements.
10/2014 to 06/2015
Sales AssociateMacy's － Chicago, IL
Provided expert product and service information.
Worked flexible schedule to accommodate changing customer levels.
Answered customers' questions about merchandise and advised customers on merchandise selection.
Designed and set up advertising signs and displays of merchandise and promoted current sales.
Listened to customer needs and preferences to provide accurate advice.
Legal StudiesUniversity of Illinois Springfield － Springfield, IL