Greet people entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Perform clerical duties such as: File and maintain records, input data in Enquire software to assist Marketing Director, mail out monthly invoices, monitor SmartCare pendent system and cameras, complete shift schedule for Director of Nursing, and perform reference calls for new hire screening.
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area or delivering packages to designated recipients.
Operate telephone to answer, screen, or forward calls, providing information, or taking messages.
Operate fax machine, copy machine, and printer.
Use Microsoft Office products to compile information on documents and Windows Operating Systems.
Provide assistance to Directors in Management positions.
12/2014 to 10/2015
Associate Customer Support TechnicianGREENWAY HEALTH － Homewood, Alabama
Creating tickets for the calls that come in regarding Success EHS software and ICD-10 so departments know how to address them.
Solve minor technical issues dealing with Success EHS medical software and ICD-10.
Use customer service skills to deliver quality experience to clients.
Used multiple phone lines and answered 40-60 calls per day.
Operated general office equipment: faxing, copy machine, telephone, computer, etc.
04/2014 to Current
Mental Health TechnicianCHILTON SHELBY MENTAL HEALTH CENTER － Calera, Alabama
Provided transportation to day rehabilitation programs and client appointments.
Provided basic living skill training according to client's master treatment plan.
Documented client's progress using electronic medical records software LWSI.
Monitor patients' physical and emotional well-being and report unusual behavior or physical ailments to medical staff.
Observe and influence patients' behavior, communicating and interacting with them and teaching, counseling, or befriending them.
Provide nursing, psychiatric, or personal care to mentally ill, emotionally disturbed, or intellectually disabled patients.
Encourage patients to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships.
Take and record measures of patient's physical condition, using devices such as thermometers or blood pressure gauges.
Aid patients in performing tasks, such as bathing or keeping beds, clothing, or living areas clean.
08/2012 to 12/2012
Membership Services AssistantUAB CAMPUS RECREATION CENTER － Birmingham, Alabama
Performed clerical duties such as:.
Worked an independent position that held high expectation, accountability, and a balanced lifestyle.
Answered questions and troubleshooting issues.
Used Oracle database system.
09/2011 to 05/2013
Customer Service AttendantUAB CAMPUS RECREATION CENTER － Birmingham, Alabama
Worked a Customer Service position that primarily consisted of team work.
Worked with and helped customers.
Possessed strong leadership and interpersonal skills while demonstrating communication skills, verbal and written.
Operated computer systems and some cashier jobs.
Adult and Pediatric CPR Certification
*Crisis Prevention Intervention (CPI) certification
*Basic Living Skills documentation
*Medication Assistance Certified (MAC) Worker
*Nursing Assistant Training completed in 2011
*Mental Health First Aid Certification
*Electronic Medical Records with training with LWSI
*Experience with Success EHS, Oracle and Salesforce
Education and Training
B.Sc: Healthcare ManagementUniversity of Alabama at Birmingham － Birmingham, AlabamaHealthcare Management
Bachelor of Science: Healthcare ManagementHealthcare Management
Completed training courses for a Nursing Assistant certificationLeCroy Career Technical Center － Clanton, Alabama
High School DiplomaChilton County High School － Clanton, Alabama
Basic, blood pressure, cashier, clerical, communication skills, interpersonal skills, counseling, CPI, CPR, client, clients, Customer Service, customer service skills, documentation, Electronic Medical Records, fax machine, faxing, First Aid, general office, ICD-10, leadership, MAC, Director, Marketing, Mental Health, mentally ill, mail, Microsoft Office products, Windows Operating Systems, Nursing, Oracle, Oracle database, bathing, copy machine, cameras, printer, progress, quality, reception, maintain records, rehabilitation, taking messages, teaching, team work, telephone, telephones, phone, transportation, treatment plan, troubleshooting, Type, written