concierge resume example with 14+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Successful and diversified sales experience, including Corporate Executive sales to over 2000 Fortune 500 companies, PHX Airport Car Rental OPS overnight manager, yacht vacation packages, American Airlines Reservations, strong closing skills, customer service resolution, management, self-motivated, and efficient. Excellent critical thinking and communication skills, with the ability to diplomatically diffuse customer problems, carefully analyze concerns select effective strategies for resolution—customer brand loyalty builder, and maintain excellent customer relations while developing customer rapport. Computer proficient in all Microsoft programs, SABRE integrated computer operating system, Virtuoso, Travel 42, Ensemble, Swifttrip GBS; experienced in American Airlines system operations, bereavement travel, and collections. Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining and entertainment offerings. Excellent interpersonal and communication skills. I am dedicated to providing personalized, high-quality services to ensure that each client's experience is nothing short of extraordinary.


Detail-oriented with strong listening skills

Analytical problem solver

Experienced multi-tasker

Excellent client rapport building brand loyalty

Deep network of contacts in the hospitality field

Exceptional customer service with a track record in improving client satisfaction

  • VIP Services
  • Michelin hard to get dining reservations
  • Recreational Advice
  • Social Media Networking
  • Business Services
  • Interpretation and Translation Services
  • Spa Treatment Coordination
  • Exotic Service Request Handling
  • Reservations Management
  • Special Event and Party Planning
  • Travel Arrangement Coordination
  • Nightlife Recommendations
  • Shopping Destinations
  • Golf Courses and Tee Times
  • Celebrity Guest Support
  • Meeting Organization
  • Creative sightseeing tour planning
  • Amenities Information
  • Problem Anticipation and Resolution
  • Luggage Handling request
  • Training and Mentoring
  • Luxury gift shopping
  • Management Interaction
Education and Training
Gilbert Chandler Community College Rio Salado Community College , Expected in Certificate in Airline Operations : - GPA : Phi Theta Kappa Honor Society
Bickford Senior Living - Concierge
Rockford, IL, 06/2016 - Current
  • I provided clients with individualized personal experiences for travel, creating unique and unforgettable memories
  • White glove service client-focused personal assistance to enlighten with custom insights on arranging personalized luxury travel, chauffeured transportation, flower-thoughtful gifts, spa, and relaxation packages; researching high-end exotic travel destinations, unique hidden gems within the travel industry, providing recommendations on accommodations, small luxury boutique hotels, resorts, villas, and private homes
  • I assisted clients with mileage and points redemptions, airfare, cruises, luxury hotels, safaris, Michelin fine dining, private charter planes, helicopters, yachts, luxury shopping, sporting events, entertainment concerts, or Broadway requests, unusual requests and experiences
  • Confirm all travel reservations for accuracy, providing exceptional service quality to each client, elevating their customer experience and expectations
  • Citi High Five Winner February 2017 and 2019 was recognized by management and colleagues for being positive, supportive, and helpful
  • CAB Advisory Board Member, 2020 Dream Team Inductee -Extraordinary Every time.
Arthur J Gallagher & Co. - Agency Manager
Socorro, TX, 04/2011 - 07/2016
  • Promoted Cruising and land resort hotel, all inclusive accommodations within the industry's best. Assisted clients with destination recommendations, top promotional offers, researching the best Airfare, car rentals, travel entertainment, tours, lodging, and fine dining options. Booking all reservations, mailing updates about important travel documentation, weather updates. Provided useful information about traveling do's and do not's while traveling abroad.
Marten Transport - Owner
Hiram, GA, 12/2008 - 06/2011
  • Operated as the Juice Bar restaurant manager, completing daily and closing operations during the busy season
  • Responsible for all new hires, organized grand opening with Phoenix Ice Hockey Coyote Cheer Leaders, responsible for corporate brand training, store inventory control, product knowledge training, and POS register training
  • Business accounting for all cash and credit card nightly batch reports and tax reports completed quarterly
  • Maintained and updated storefront displays promoted nutritional supplements, fitness gear, clothing, and healthy menu items to members to increase sales profitability—assisted members in reaching their nutritional fitness goals with supplement products and fitness workout knowledge
  • As a manager, I negotiated vendor pricing for lower rates and bulk discounting ordered new merchandise to keep quantities well-stocked
  • Also, coordinating events with vendors to promote new products,
  • HEAT - Humanitarian and Environmental Action Team - Chandler-Gilbert Community College club informs, inspires, and ignites individuals regarding environmental issues and humanitarian disasters
  • Campus agriculture gardens promoted organic farming, providing students, faculty, and the community with healthier food choices
  • Psychology Club -The Psychology Club promotes education and servitude among undergraduate students interested in the different fields of psychology
  • We aimed to enrich the learning experiences at CGCC by providing information about the other areas of psychology, career opportunities, and graduate school
  • The Psychology Club member's volunteers served the college and the community in needed areas.

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Resume Overview

School Attended

  • Gilbert Chandler Community College Rio Salado Community College

Job Titles Held:

  • Concierge
  • Agency Manager
  • Owner


  • Certificate in Airline Operations

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