Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. I am focused on driving productivity by leveraging strong front office management skills. I have a great deal of experience answering a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Professional and mature
Strong problem solver
Strong interpersonal skills
Increased office organization by developing more efficient filing system and customer database protocols.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Concierge01/2016 to CurrentIO PiazzaArlington, VA
Greeted residents upon arrival and departure on a daily basis.
Maintained the front desk and reception area in a neat and organized fashion.
Served as central point of contact for all outside visitors needing to gain access to the building.
Wrote reports and correspondence from dictation and handwritten notes.
Dispersed incoming mail to correct residents throughout the building.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Cashier12/2014 to 10/2015Sports AuthorityAlexandria, VA
Assessed customer needs and responded to questions.
Cleaned and straightened work area.
Issued receipts for purchases and gifts.
Worked with customer service to resolve issues.
Operated cash register with proficiency.
Provided professional and courteous service at all times.
Team Member01/2014 to 10/2014CraveAlexandria, VA
Met incoming customers and provided immediate assistance.
Worked flexible schedule to accommodate changing customer levels.
Communicated clearly and positively with co-workers and management.
Resolved guest complaints promptly and professionally.
Quickly and efficiently processed payments and made accurate change.
Carefully maintained sanitation, health and safety standards in all work areas.
Team Member02/2013 to 11/2013Homemade PizzaAlexandria, VA
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Frequently washed and sanitized hands, food areas and food preparation tools.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Worked well with teammates and openly invited coaching from the management team.
Took initiative to find extra tasks when scheduled duties were completed.