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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

High-energy Member Experience Concierge Supervisor focused on promoting customer satisfaction through exceptional service offering more than 10 years in the hospitality industry, as well as in-depth knowledge of St. Thomas, USVI. A energetic, reliable, motivated individual who is successful at improving customer satisfaction ratings through exemplary service and willing to go the extra mile to increase guest satisfaction and comfort.

Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Accomplishments
Experience
Concierge, 02/2011 - 11/2014
Peopable Owensboro, KY,
  • Greeted and registered guests and issued room keys.
  • Processed guest payments for room charges, food and beverage charges and phone charges.
  • Provided pre-arrival services for upcoming arrivals, resolved outstanding guest balances, Passed BSA check-in & check-out with a 100% for 2013 & 2014.
  • Trained new employees on company software such as Opera, Mystique, Concierge Assistance, Go Concierge, ResQuest.
PBX Communications Agent, 12/2008 - 05/2011
Kaiser Permanente Federal Way, WA,
  • Ensured that all incoming/outgoing calls were answered in a timely fashion, utilized & trained others on the company's software ( Ex; Mystique, Opera, Lodge Net, Open Table).Maintained email standards & telephone etiquette.
  • collaborated with various departments to insure the quality of service.
  • updating guest profiles and tracking guest opportunities.
Certified Dental Assistant, 09/2004 - 12/2008
The Smile Center City, STATE,
  • 4 handed dentistry, worked alongside the dentist in many medical procedures such as root canals, orthodontic treatment, silver & composite fillings, dental x-rays, teeth whitening, dental molds, implant placement, adjustment and removal.
  • Patient education, awareness, and patient care.
  • insurance billing, and filing.
Education
Certification/License, Licensed Practical Nursing: , Expected in 2015
-
Massac Nursing School St. Thomas - , VI
GPA:
GED: , Expected in 2004
-
DVJCC - Callicoon, NY
GPA:
Interests
4 Time Ritz-Carlton Five Star Nominee Earned "5 Star of the Year" at Ritz-Carlton Destination Club in April, 2014. Passed BSA Audit 2013-2014 with a !00% Licensed Practical Nurse Certified.
Additional Information
  • Accomplishments 4 Time Ritz-Carlton Five Star Nominee Earned "5 Star of the Year" at Ritz-Carlton Destination Club in April, 2014. Passed BSA Audit 2013-2014 with a !00% Licensed Practical Nurse Certified.
Skills
billing, Interpersonal, Creativity, Critical thinking, customer service, dentist, dentistry, email, fashion, filing, insurance, Leadership Skills, Managing, Nursing, patient care, Problem-Solving, quality, telephone etiquette, phone, x-rays

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Resume Overview

School Attended

  • Massac Nursing School St. Thomas
  • DVJCC

Job Titles Held:

  • Concierge
  • PBX Communications Agent
  • Certified Dental Assistant

Degrees

  • Certification/License, Licensed Practical Nursing
  • GED

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