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High-energy Member Experience Concierge Supervisor focused on promoting customer satisfaction through exceptional service offering more than 10 years in the hospitality industry, as well as in-depth knowledge of St. Thomas, USVI. A energetic, reliable, motivated individual who is successful at improving customer satisfaction ratings through exemplary service and willing to go the extra mile to increase guest satisfaction and comfort.
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Peopable – Owensboro, KY,
- Greeted and registered guests and issued room keys.
- Processed guest payments for room charges, food and beverage charges and phone charges.
- Provided pre-arrival services for upcoming arrivals, resolved outstanding guest balances, Passed BSA check-in & check-out with a 100% for 2013 & 2014.
- Trained new employees on company software such as Opera, Mystique, Concierge Assistance, Go Concierge, ResQuest.
Kaiser Permanente – Federal Way, WA,
- Ensured that all incoming/outgoing calls were answered in a timely fashion, utilized & trained others on the company's software ( Ex; Mystique, Opera, Lodge Net, Open Table).Maintained email standards & telephone etiquette.
- collaborated with various departments to insure the quality of service.
- updating guest profiles and tracking guest opportunities.
The Smile Center – City, STATE,
- 4 handed dentistry, worked alongside the dentist in many medical procedures such as root canals, orthodontic treatment, silver & composite fillings, dental x-rays, teeth whitening, dental molds, implant placement, adjustment and removal.
- Patient education, awareness, and patient care.
- insurance billing, and filing.
Massac Nursing School St. Thomas - , VI
DVJCC - Callicoon, NY
- Accomplishments 4 Time Ritz-Carlton Five Star Nominee Earned "5 Star of the Year" at Ritz-Carlton Destination Club in April, 2014. Passed BSA Audit 2013-2014 with a !00% Licensed Practical Nurse Certified.
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School Attended
- Massac Nursing School St. Thomas
- DVJCC
Job Titles Held:
- Concierge
- PBX Communications Agent
- Certified Dental Assistant
Degrees
- Certification/License, Licensed Practical Nursing
- GED
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