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Concessions Associate Resume Example

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CONCESSIONS ASSOCIATE
Summary

Ambitious engineering student seeking internship in the business/banking industry to gain knowledge and hands-on experience. Skilled in applying math and good with problem-solving. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills
  • Superior communication skills
  • Customer service
  • Issue resolution
  • Concise time management
  • Problem-solving
  • Critical thinking
  • Creativity
  • Fast learner
  • Math
Experience
Concessions Associate|Mali Foods - Amherst, NY|06/2019 - 08/2019
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Created food displays according to established standards, replacing dated products with fresh.
  • Restocked products as necessary.
  • Assisted customers, including answering questions and preparing orders.
  • Counted cash drawer at end of shift and prepared bank deposits.
  • Maintained dining and food service areas in clean, safe and sanitary manner.
  • Executed all daily tasks and assisted other team members when needed.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
  • Answered guest questions, delivering most accurate and updated information available.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Assisted in the set up of banquets and worked them.
Customer Service Associate|Plato's Closet - North Tonawanda, NY|01/2018 - 06/2018
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Prepared, completed and processed customer account forms and database changes.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
  • Kept track of inventory and restocked products as necessary.
  • Analyzed potential product being brought in and determined if products met criteria in order to be sold.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Self-Checkout Attendant|TOPS MarketLLC - Amherst, NY|06/2016 - 01/2018
  • Processed returned items in accordance with store policy.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Monitored product availability in store, on shelves and in orders to accurately answer customer questions.
  • Worked closely with front-end staff to assist customers.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Processed customer payments quickly and returned exact change and receipts.
  • Helped customers find specific products, answering questions and offering advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Answered phone calls to assist customers with questions and orders.
  • Stayed up to date on current item discounts to support promotions.
Education and Training
Clarkson University||Potsdam|Expected in 05/2022Bachelor of Science: Chemical Engineering And Physics
  • Double Major in Chemical Engineering and Physics
  • Dean's List Honoree Fall 2018
  • Dean's List Honoree Spring 2019
  • Cumulative GPA: 3.327
Activities and Honors
  • Four year honor student in high school
  • Four year student-athlete playing field hockey
  • Member of donate life club in high school- volunteered and gave back to the community
  • Member of the Lock-In Committee in high school- organized event that raises money for cancer annually every spring
  • Member of the National Honor Society junior and senior year of high school- membership based on scholarship, service, leadership, character, and citizenship
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Resume Overview

Companies Worked For:

  • Mali Foods
  • Plato's Closet
  • TOPS MarketLLC

School Attended

  • Clarkson University

Job Titles Held:

  • Concessions Associate
  • Customer Service Associate
  • Self-Checkout Attendant

Degrees

  • Bachelor of Science : Chemical Engineering And Physics

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